Billing System Platform Lead

Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Key Responsibilities Own end-to-end administration and configuration of Zuora Billing — including product catalogue, rate plans, charge models, subscription lifecycle, invoicing, workflows, and payment processing — ensuring accuracy and reliability at all times Act as the primary internal expert for Zuora Billing and CPQ — triage issues, diagnose root causes, and implement sustainable fixes without reliance on external implementation support Continuously identify and drive process improvements across the order-to-invoice lifecycle; surface inefficiencies, propose solutions, and deliver changes that improve billing accuracy, reduce manual effort, and scale with business growth Translate business requirements from Finance, Revenue Operations (RevOps), and Sales into Zuora configurations and solution designs; be the bridge between business needs and technical implementation Manage and maintain integrations between Zuora and connected systems — including Salesforce CRM, payment gateways, and downstream financial or Enterprise Resource Planning (ERP) systems — in partnership with Engineering, ensuring data integrity and reliability Work with RevOps to ensure Zuora CPQ configuration into Zuora Billing is optimised, with tight alignment between what Sales quotes and what Finance bills; serve as the Zuora-side expert while RevOps owns the Salesforce quoting experience Partner with RevOps and Sales to identify and deliver Zuora CPQ workflow improvements that reduce quoting friction and improve the efficiency of the sales process Partner with the team members who own Revenue Recognition and Annual Recurring Revenue (ARR) reporting, supplying accurate, timely billing data to help validate figures and resolve discrepancies Build and maintain clear technical documentation covering system configurations, integrations, workflows, and billing processes — ensuring the platform is well understood, auditable, and transferable For clarity, this role does not: Own the Salesforce CRM platform — that sits with RevOps Own the sales quoting experience or usability design within Salesforce — that is a RevOps responsibility Own the cash lifecycle — collections, cash application, or payment reconciliation beyond invoicing; scope is limited to order-to-invoice About You Technical Skills Deep, hands-on expertise in configuring and administering Zuora Billing — including product catalogue setup, rate plans, charge models, subscription management, invoice settlement, workflows, data loader, data queries and payment gateway management Strong hands-on experience working with Zuora CPQ, including pricing logic, quoting workflows, and subscription amendment processes Solid understanding of the order-to-invoice (O2I) process in a subscription-based Software as a Service (SaaS) business Experience managing and troubleshooting Zuora integrations with Salesforce CRM and downstream Enterprise Resource Planning (ERP) or financial systems Able to translate business requirements into functional system configurations and scalable solution designs Strong data skills — able to interrogate and validate data across integrated systems to diagnose billing issues and verify accuracy Zuora Billing certification highly regarded Behavioural Skills Comfortable operating as the internal expert on Zuora Billing and CPQ, takes ownership, moves decisively, and doesn’t wait to be directed Strong cross-functional communicator who can fluently bridge technical and non-technical conversations across Finance, RevOps, Sales, and Engineering, influencing stakeholders without formal authority Solution-oriented by default — shows up to conversations with options and recommendations, not just problem statements Thrives in ambiguity and can inherit a recently implemented system, make it their own, and drive improvements without an existing playbook to follow Holds high standards for accuracy and data integrity — understands that billing errors have direct financial and customer impact Driven to improve — proactively identifies inefficiencies and moves to resolve them rather than working around them Able to work well with cross-functional stakeholders in high-pressure situations AI Skills Actively uses AI tools (such as Claude or Microsoft Copilot) to accelerate documentation, root cause analysis, drafting functional specifications, and researching Zuora platform capabilities and updates Able to evaluate AI-generated solution options for billing configurations and validate them against business logic and system constraints Uses AI as a continuous learning and research tool to stay ahead of platform changes and billing industry best practices Can demonstrate how AI tools, Model Context Protocols (MCPs), and native AI capability within Zuora can be used to shift how work is currently executed Success Looks Like Zuora Billing and CPQ configuration are stable and well-documented within the first 90 days — Finance and RevOps can rely on the platform with confidence A clear backlog of billing system improvements has been established and is actively being worked on, with at least two material improvements delivered within 6 weeks that measurably reduce manual effort or improve billing accuracy Finance, RevOps, and Sales teams have a clear, efficient process for raising billing system issues and requests, with resolution times noticeably shorter than at go-live Zuora integrations with Salesforce CRM and downstream financial systems are reliable, with data quality issues proactively identified and resolved before they impact order-to-invoice accuracy The Sales team can point to at least one Zuora improvement that has reduced quoting friction or shortened deal cycle times in the first 4 weeks Key Stakeholders GTM Systems Manager (direct manager) Revenue Recognition and Revenue Accounting team — handoff point for Revenue Recognition and ARR reporting Revenue Operations (RevOps) team Sales and Deal Desk Engineering — integration ownership and technical delivery External: payment gateway partners and tax service providers (e.g., Avalara) What we offer Equity with high growth potential, and a competitive salary Flexible working arrangements Access to professional and personal training and development opportunities Hackathons, Workshops, Lunch & Learns In-house Culinary Crew serving up daily breakfast, lunch and snacks Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages Wellbeing initiatives such as EAP services and generous parental leave policy Quarterly celebrations and team events On-site gym, table tennis, board games, books library, and pet-friendly offices We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.