Boutique Supervisor-Shanghai TKL AP House

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career! The primary purpose of Boutique Supervisor position is to provide a vital middle-management layer to oversea floor operations and efficiency; foster a healthier talent ladder and ensure consistent policy execution across the team; play a key role in assisting team to find out business opportunities. The role will report to Boutique Manager directly, and key responsibilities including: Sales & Performance — Assist the line manager in achieving sales targets and maximizing profitability; monitor weekly, monthly, and annual KPIs tied to the boutique sales plan and coach the team for results. Store Operations — Partner with the line manager to cascade timely, accurate information across the team and ensure effective use of all company systems. Compliance — Ensure full compliance with health & safety, product safety, audit, and operating procedures at all times. Customer Service — Lead by example in delivering excellent service; communicate clearly, courteously, and effectively; resolve all customer concerns satisfactorily; and publicly recognize outstanding service. CRM — Support the line manager in maintaining CRM in line with company requirements. Marketing & Merchandising — Collaborate with the line manager and marketing department on programs, events, and merchandising/product flow plans that strengthen the brand position and maximize sales. Team Development & Training — Attend company training and meetings as required; assist in implementing training and coaching; and support the development of all team members to fulfill both their current role and future potential. Administration & Reporting — Maintain accurate, neat, and confidential documentation; uphold a professional and self-motivated attitude at all times; and prepare monthly reports (weekly sales update, sales evolution, inventory, competitor, etc.). We are seeking a candidate with strong hospitality service sense and the rich sales experience in luxury industry. 4 years above in luxury retail with at least 1-2 years in a senior or supervisory role with strong analytical and interpersonal skills. Professional working proficiency in English. Advanced proficiency in CRM and Microsoft. High touch hospitality and client experience background for better understanding of the AP House. Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.