BPO - Client Technology Associate (Hybrid Setup)

You’re fluent in two languages: advanced technical diagnostics… and plain English that executives actually understand. Unity Communications is looking for a Client Technology Associate who can live in both worlds: fluent in tech, but able to explain it without sounding like you swallowed a user manual. You’re the bridge between engineers and executives. The translator. The one who can turn “multi-layered infrastructure vulnerability exposure” into “Here’s what’s happening, and here’s how we fix it.” Ready to be the Sherlock of the team? Apply today! How You Spend Your Eight Hours Support Client Technology Managers (CTMs) and Enterprise Service Delivery Managers (ESDMs) on assigned enterprise accounts Join client meetings and calls to provide technical insight and follow-up support Help manage the day-to-day technical relationship with large and national clients Perform infrastructure and cybersecurity reviews to identify risks and improvement areas Conduct deep dives and gap analyses to uncover technical issues and service opportunities Translate technical findings into clear, business-friendly language Analyze recurring incidents and recommend preventative solutions Coordinate with vendors (ISPs, software, hardware providers) as needed Assist with scoping calls alongside Account Management and Solution Engineering Document findings, recommendations, and action items clearly Continuously grow your technical and business knowledge What You Must Possess Strong understanding of IT infrastructure (servers, networking, cloud, endpoints) Working knowledge of cybersecurity best practices Tier 2 support experience or strong troubleshooting background Familiarity with Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Azure preferred) Ability to assess technical environments and identify gaps Experience with deep-dive analysis, gap analysis, impact assessment, and root cause identification Strong problem-solving and analytical thinking Ability to explain technical issues and business impact clearly Willingness to work in complex enterprise environments Confidence and professionalism, esp. during customer calls Strong written and verbal communication skills Ability to simplify complex technical concepts Strong time management and organizational skills Service-oriented mindset with strong ownership Eagerness to learn and grow into a strategic client-facing role What You Shall Receive HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.