Branch Operations Analyst - Analyst

Job Description: Job Title Branch Operations Analyst Corporate Title Analyst Location Santa Ana, CA Overview As a Branch Operations Analyst within Document Custody Operations, you will play a critical role in safeguarding mortgage collateral assets, maintaining operational controls, and supporting the delivery of high-quality custody services to internal stakeholders, clients, investors, and regulatory agencies. You will serve as a trusted operational resource responsible for ensuring activities are executed accurately, in compliance with established procedures, and in alignment with risk management and audit expectations, while developing subject matter expertise in one or more areas of Document Custody Operations. In this capacity, you will provide guidance, oversight, and support for complex transactions, process improvements, and operational initiatives, directly contributing to operational excellence, regulatory compliance, client satisfaction, and the protection of the Bank’s reputation. This role offers exposure to a broad range of custody functions, including document intake and certification, collateral file maintenance, imaging and records management, authorized signer validation, release and transfer processing, investor reporting support, exception management, quality control reviews, audit preparation, and client-facing operational activities. You will analyze and resolve operational issues, perform detailed research, validate documentation against established requirements, coordinate with business partners and vendors, help ensure work is completed accurately and within service level expectations, and, as you gain experience, support peers through training, process improvements, operational governance, and risk management activities that strengthen the overall control environment. What We Offer You A diverse and inclusive environment that embraces change, innovation, and collaboration A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days Employee Resource Groups support an inclusive workplace for everyone and promote community engagement Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits Educational resources, matching gift and volunteer programs What You’ll Do Perform operational activities supporting Document Custody functions, ensuring transactions, records, and documentation are processed accurately, timely, and in compliance with established policies, procedures, investor requirements, and regulatory expectations Research, analyze, and resolve routine to moderately complex operational issues, exceptions, and customer requests while maintaining complete and audit-defensible documentation of all actions taken Serve as a control point within the operation by validating documentation, approvals, authorities, and supporting records to ensure adherence to custody, risk, and compliance requirements Support operational governance activities including audits, quality reviews, internal controls monitoring, risk assessments, corrective action validation, and process improvement initiatives Develop subject matter expertise within assigned operational functions and provide guidance, training, and knowledge-sharing support to teammates, business partners, and stakeholders Provide day-to-day oversight and coordination of contractor resources by supporting onboarding, training, productivity monitoring, quality expectations, workflow allocation, and adherence to operational standards and procedures Skills You’ll Need Bachelor's degree in Business Administration, Finance, Operations Management, or a related field; or equivalent combination of education and relevant work experience Relevant experience in operations, loan servicing, document custody, collateral management, banking operations, financial services, records management, or a related operational environment Demonstrated experience reviewing documentation, conducting research, and applying established procedures, controls, or compliance requirements Experience using business applications, workflow systems, document management platforms, and Microsoft Office products, including Excel, Word, Outlook, and Teams Proven ability to manage multiple priorities, meet deadlines, and maintain a high level of accuracy in a deadline-driven environment Skills That Will Help You Excel Excellent written and verbal communication skills with the ability to effectively interact with clients, business partners, auditors, vendors, and leadership Strong analytical and problem-solving capabilities with the ability to identify root causes and recommend practical solutions Self-motivated, self-starter mindset with the ability to work independently while contributing positively to a team environment Professional curiosity and a desire to continuously learn new operational processes, regulations, technologies, and business functions Industry-related experience, certifications, advanced education, or specialized training in mortgage operations, banking, compliance, risk management, quality assurance, project management, or operational excellence Expectations It is the Bank’s expectation that employees hired into this role will work in the Santa Ana, CA office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion. The salary range for this position in California is $54,000 to $ 83,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration. Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more! Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email [email protected] . #LI-HYBRID We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank’s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; and Employee Polygraph Protection Act .