💼 Customer Experience Associate — Ecommerce (Part-Time, Remote)
🎯 Part-time · 20-30 hrs/week · $850–1,100/month · Remote (Philippines) · PH early morning day shift
Lumiere & Co. makes bike bags for cyclists who love the ride. We specialize in road cycling and we're a fast-growing brand. Lean team, AI native, systems focused.
You'll own the customer side of the operation and the follow-through that keeps orders moving.
🧾 The Role
Type: Remote, part-time, 25 hrs/week
Hours: 5:00am – 10:00am PHT (UTC+8), Tuesday to Saturday. A day shift in the Philippines, covering US Pacific business hours.
Pay: $850–1,100/month based on experience. Reviewed at 90 days.
Path: Grows to full-time if you're the right fit. You can move into a different role or department based on competence and initiative.
📌 Requirements
Minimum 2 years in ecommerce customer support
Hands-on experience in Amazon Seller Central, Shopify, or a comparable platform
Written English strong enough that customers can't tell you're not the founder
Stable internet (10 Mbps+) and reliable power
Available Tuesday to Saturday, 5:00am PHT
🎯 What You Own
Customer experience. Messages, returns, refunds, review responses, escalations. You are the voice customers hear.
Case work. Filing and chasing support cases until they actually close. Listing fixes, catalog corrections, shipment discrepancies.
Shipment follow-through. Working our freight forwarder and 3PL to confirm delivery windows, then keeping our systems updated so nothing goes dark.
Data entry. You keep the inputs clean and accurate.
What's not in this job: building dashboards or writing performance reports. That's already handled. Your job is the writing, the chasing, and the judgment calls.
✅ What Success Looks Like
Day 30 — Handling routine customer messages on your own, working from our SOPs and using judgment where the SOPs run out. 12-hour first response.
Day 60 — Filing and closing cases independently.
Day 90 — Shipments tracked end to end with zero missed delivery-window updates. You're flagging problems we hadn't spotted, and spotting the patterns behind repeat tickets so we can kill the cause instead of answering the same message twice.
📩 How to Apply
Email [email protected] with:
Your resume
A 90-second video: tell us about your experience, and what success looks like in this role from your point of view
Applications missing the video won't be reviewed.