Breast Call Center Representative

This is a promotional opportunity for current Fairfax Radiology Center employees Breast Call Center Representative Breast Center of Fairfax | Fairfax Radiology Centers Full-Time | 40 Hours/Week Monday–Friday | 8:30 AM–5:00 PM Remote after successful completion of training Be the reassuring voice patients need. A phone call can make a meaningful difference in a patient’s experience, especially when they are navigating the next steps in their breast care. As a Breast Call Center Representative with the Breast Center of Fairfax, you’ll be an important connection between our patients and their care team. You’ll help patients understand what comes next, coordinate follow-up appointments, communicate negative breast pathology results, and make sure every interaction is handled with compassion, clarity, and professionalism . This role is ideal for someone who understands radiology workflows, is comfortable managing a high volume of calls, and knows how to make patients feel heard and cared for, even over the phone. Why you’ll love this opportunity Remote opportunity after successful completion of training (up to 3 months on site at Fairfax Breast Center) Monday–Friday schedule with consistent daytime hours Meaningful work supporting patients through their breast imaging journey Collaborative environment with radiologists, physicians, clinical teams, and support staff Comprehensive benefits for eligible full-time employees Opportunity to be part of one of the largest and most respected radiology practices in the Washington, DC metropolitan area You will be eligible to take the certification training/course to become a Certified Breast Navigator What You’ll Do Working under the direction of the designated Breast Center Manager and as part of a collaborative team, you will: Initiate and answer patient calls related to mammography screening additional-view scheduling and negative breast pathology results . Utilize RIS worklists to accurately manage patient communication and scheduling. Compassionately communicate results and next steps to patients while helping them navigate the care process. Coordinate with patients, referring physicians, FRC team members, and radiologists to support timely, seamless care. Deliver an exceptional patient experience by answering questions clearly, demonstrating empathy, and returning calls promptly. Accurately complete worklist responsibilities while meeting daily productivity expectations. Effectively manage a high-volume call environment while maintaining attention to detail. Build collaborative relationships with healthcare providers to help reduce barriers to patient care. Protect patient privacy and maintain compliance with HIPAA and all applicable federal and state requirements . What You Bring Required High school diploma or GED equivalent. At least 1 year of radiology experience highly preferred. Experience working with Electronic Health Record (EHR) and/or Radiology Information System (RIS) platforms. Experience in Microsoft Office Suite is essential Experience with Medinformatix is highly preferred Strong telephone communication and customer service skills. Ability to remain professional, composed, and compassionate in every interaction. Excellent verbal and interpersonal communication skills in English. Ability to work effectively with physicians, staff, patients, and external healthcare organizations. Strong time-management, coordination, and prioritization skills. Ability to multitask while maintaining accuracy in a fast-paced environment. Working knowledge of Microsoft email and standard office procedures. Ability to walk, stand, and sit for extended periods throughout the workday. About Fairfax Radiology Centers Fairfax Radiology Centers, LLC (FRC) is the largest radiology practice in the Washington, DC metropolitan area. With more than 110 subspecialized radiologists and 700 employees, FRC provides leading-edge medical imaging at 20 outpatient locations throughout Northern Virginia. We partner with local hospitals and healthcare providers to deliver an excellent patient experience and high-quality, specialized imaging care. Benefits FRC offers eligible employees a competitive and comprehensive benefits package. Full-time benefits include: Health, Dental & Vision Insurance 401(k) Plan / Profit Sharing Plan Life & AD&D Insurance Short-Term & Long-Term Disability Insurance Paid Time Off Paid Holidays Continuing Education Reimbursement for eligible certified professionals Compensation Based on your qualifications and experience, the compensation range for this position is: $22.10 - $27.95 per hour Placement within the range is determined by factors including experience, education, certifications, and internal equity. Equal Employment Opportunity Fairfax Radiology Centers provides equal employment opportunities to all employees and applicants without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, military service, genetic information (including family medical history), or any other characteristic protected by applicable law.