Broking Service Manager

Broking Service Manager We’re on the hunt for a talented Insurance Broking Services Manager to come and join our team in Northampton . We're looking for someone who can use their knowledge and experience of the Insurance Industry to lead a team and build strong, trusted, and profitable client and customer relationships. As a Broking Services Manager you will be responsible for the day-to-day management of the Commercial team and manage and maintain in the capacity of Account Handler own designated portfolio of clients to the highest standards So, what does the role of a Broking Services Manager here involve? • Responsible for the day-to-day management of your team and supporting your Team Director who will maintain overall responsibility for the Commercial Team book of business • Ensuring the Account Handlers undertake accurate processing of renewals and work within the confines of the company processes and procedures • Responsible for management administration for Account Handlers (holidays, sickness, absence) • Establish recruitment needs and take responsibility for the interviewing process and implementation of training procedures for new starters of all direct reports within the team • Deal with performance issues for the team and conduct matters quickly and appropriately • Responsible for the setting of personal training plans and carrying out appraisals for your direct reports • As part of the Account Handler role you will provide a quality service to existing clients, covering all aspects of their insurance arrangements; advise, review, arrange and secure the appropriate cover at a competitive premium. • Deal with new business, mid-term adjustments and renewals in the relevant markets according to company terms and conditions • Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience. What experience does a Broking Services Manager need? It’s essential that you have extensive insurance broking experience as you will be offering a complete commercial experience to existing customers. You will have the ability to prioritise and organise own workload to ensure deadlines are adhered to. You need to have excellent relationships skills, have enthusiasm and be a problem solver. It would be advantageous if you have some team leader or people management experience. In return you will be welcomed and supported by our Everywhen family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 28 days plus bank holidays Opportunity to progress your career across the entire Everywhen family Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it’s time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group So, what are you waiting for? Apply today and one of our team will be in touch. #AIB #LI-RM1 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page Department General Insurance Role Branch Management Locations Northampton Remote status Hybrid Employment Types Permanent, Full Time Salary Dependent on Experience Job Reference reqID499103 About Everywhen Our journey is a story of continuous growth and evolution. As the UK-based broking and advisory heart of the Ardonagh Group, Everywhen unites a nationwide network with a strong local touch — powered by over 5000 talented individuals across more than 140 hubs. Founded in 2005 Co-workers circa 5000