BU Service -Global Digital Service Solutions Leader

Location: Zurich, Zurich, Switzerland Job ID: R0139840 Date Posted: 2026-08-03 Company Name: HITACHI ENERGY LTD Profession (Job Category): General Management Job Schedule: Full time Remote: No Job Description: The Opportunity The energy industry is transforming at an unprecedented pace. As customers seek greater reliability, resilience, efficiency and sustainability from their critical infrastructure, digital technologies are redefining how service value is delivered. Hitachi Energy is seeking an exceptional Global Digital Service Solutions Lead to shape and accelerate the future of digital services across our global Service Business. Reporting to the Head of Global Product Group, BU Service, this highly visible leadership role will define and drive the strategy, development and commercialization of innovative digital solutions that support customers throughout the lifecycle of their assets. Working across Hitachi Energy and the wider Hitachi Group, you will help create and scale next-generation service offerings powered by Artificial Intelligence, IoT, digital twins, robotics and immersive technologies. You will play a pivotal role in transforming traditional service models into connected, predictive and outcome-based offerings, helping customers improve asset reliability, operational performance and business resilience while driving sustainable growth for the Service Business. This opportunity is ideally suited to a proven global leader who has successfully scaled digital solutions and led complex transformation initiatives within industrial, energy, infrastructure or technology-driven environments. Candidates are welcomed on a global basis. The role could be based from multiple locations, however, the typical working pattern will be largely European timezone based. How You'll Make an Impact • Define and execute the global strategy for digital services, connected solutions and advanced technologies across the Service Business. • Develop and manage a portfolio of scalable digital solutions that create customer value and accelerate business growth. • Drive the commercialization and expansion of AI-powered service offerings, including the HMAX Energy portfolio. • Lead the transition from reactive service delivery models to predictive, data-driven and outcome-based service solutions. • Identify market opportunities, customer needs and emerging technology trends to shape future service offerings. • Establish and execute the Service IoT strategy, enabling customers to unlock value through connected assets, analytics and actionable insights. • Develop commercial models, value propositions and go-to-market strategies that support profitable growth and global adoption. • Drive the introduction and scaling of technologies such as robotics, digital twins, advanced analytics and immersive digital experiences. • Collaborate closely with product management, engineering, technology, sales, marketing and service teams to deliver integrated customer solutions. • Foster innovation across the organisation by building strategic partnerships both within Hitachi Energy and across the wider Hitachi Group. • Lead, coach and inspire teams and stakeholders within a complex global matrix environment. • Act as a trusted advisor to senior leadership, influencing strategic decisions and driving transformational change. Your Background • Bachelor's or Master's degree in Engineering, Technology, Business or a related discipline. • Extensive experience leading large-scale digital transformation programmes within energy, industrial, infrastructure, automation or technology-focused organisations. • Proven track record of developing, commercialising and scaling digital products, platforms or service solutions on a global scale. • Deep expertise in digital services, Industrial IoT, Artificial Intelligence, advanced analytics and connected asset technologies. • Experience working within the energy sector, industrial manufacturing, automation, utilities or asset-intensive industries. • Strong understanding of service business models, field service operations and installed base management. • Demonstrated success influencing senior stakeholders and driving strategic initiatives across complex global matrix organisations. • Strong commercial acumen with experience building business cases, growth strategies and customer value propositions. • Exceptional communication, stakeholder management and influencing skills. • Ability to translate complex technical concepts into compelling business outcomes for customers and internal stakeholders. • Passion for innovation, technology and delivering customer-centric solutions. What We Offer • The opportunity to shape the future of digital services within a global leader at the forefront of the energy transition. • A highly strategic role with significant visibility and influence across the Service Business and wider organisation. • The chance to work with cutting-edge technologies including Artificial Intelligence, IoT, robotics, digital twins and advanced analytics. • Collaboration with talented colleagues, customers and partners around the world. • A culture built on collaboration, innovation and continuous learning. • Opportunities for professional growth and career development in a truly global organisation. • A diverse and inclusive workplace where every individual's contribution is valued and respected. Are you ready to lead the next generation of digital service innovation and help transform the future of energy? Apply today. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.