Business Account Manager - Middle

Business Account Manager - Middle Overview: SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values About Product: Sportsbook: The SOFTSWISS Sportsbook team builds a platform that lets operators launch and manage sports betting businesses in regulated markets around the world. You'll work on the systems behind betting operations, market management, and compliance across multiple jurisdictions, solving technical and business problems alongside people with deep expertise in trading, risk management, and regulated industries. Purpose of the role: You’ll manage and grow a portfolio of sportsbook operators to increase revenue, improve product adoption, and enhance the overall operator experience. Your work will impact operator satisfaction, platform performance, and commercial growth by aligning business needs with technical capabilities and delivering strategic recommendations. Key responsibilities: Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations Required Experience: Fluent in English (B2+) and Russian (B2), written and spoken Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS Proven experience managing multiple B2B clients or operators Solid knowledge of sportsbook operations, betting markets, and industry trends Strong communication, negotiation, and relationship-building skillExperience with CRM systems, analytics tools, and KPI-based decision-making Nice to have: Experience with upselling and revenue growth strategies A data-driven mindset with the ability to analyse operator performance and take proactive action Familiarity with internal workflows across TAMs, product, and sales team Knowledge of Portuguese, Spanish or German is a plus Our Benefits: Full-time remote work opportunities and flexible working hours Private insurance Additional 1 Day Off per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with a native speaker Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events Department Sportsbook Role Business Account Manager - Sportsbook Locations Warsaw, Poland, Sofia, Bulgaria, Belgrade, Serbia Remote status Fully Remote Employment type Full-time Employment level First /Mid-Level Officials