Business Analysis Associate Director

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Our Risk Management teams work to protect the safety and soundness of our systems and are responsible for identifying, managing, measuring and mitigating a spectrum of key risk types including credit, market, liquidity, systemic, operational and technology in all existing and new products, activities, processes and systems. Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: The Associate Director, Business Analysis, is responsible for driving measurable improvements in platform strategy, project delivery, and operational outcomes – with a direct focus on achieving better financial performance, delivering more value to clients and the enterprise, and reducing risk. The Associate Director develops and maintains systems to track performance, identifies and addresses gaps, and leads cross-functional initiatives to optimize results. The role requires a strong analytical mindset, the ability to lead root cause analysis, and the skills to mobilize cross-functional teams and implement solutions. Additionally, this person manages the book of work for the function, ensuring all projects and initiatives are aligned with strategic objectives and delivered effectively Operational Maturity & Best Practices: Identify and address gaps in foundational management practices, such as policies, procedures, data quality, and service reporting. Lead initiatives to establish, document, and continuously improve these core capabilities to ensure operational excellence and compliance. Performance Tracking & Analytics: Develop and maintain systems and processes to monitor platform strategy, project execution, and operational performance (e.g., OKRs, KPI trees), enabling fact-based, data-driven decision making Continuous improvement: Own and drive continuous improvement processes to identify performance gaps, lead root cause analysis (across people, processes, governance, tools & technology, data, etc.), and deliver projects to address them. Track and report on improvement outcomes. Project Delivery: Oversee the delivery of projects and programs, ensuring robust governance, transparent reporting, effective risk management, and alignment with strategic objectives. Requirements documentation: Document functional requirements for new capabilities and enhancements, ensuring clarity and alignment with business objectives. Cross-Functional Leadership: Lead and collaborate with cross-functional teams (including technology, client operations, finance, EDS, etc.) to deliver performance improvements, operational excellence, and strategic initiatives. Influence without direct authority and manage complex stakeholder relationships. Qualifications: 8+ years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: Significant experience in performance management, business analysis, operational excellence, project/program management, or related fields. Outstanding analytical and problem-solving skills Experience in project/program leadership Experience documenting requirements and driving cross-functional initiatives. Excellent written and verbal communication and stakeholder management skills Advanced proficiency in Microsoft Excel and PowerPoint; familiarity with Power BI or similar tools is a plus Basic understanding of B2B technology platforms and system integration concepts (e.g., network connectivity, channels, formats, etc.) The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.