Business Analyst

Business Analyst Join us About Artificial Help shape the future of specialty insurance At Artificial, we’re building the next generation of technology for the specialty (re)insurance market. Our mission is to transform how brokers and carriers operate in complex markets by removing operational barriers and enabling smarter, faster decision-making. We use modern technology to solve real challenges for some of the world’s leading brokers and insurers. By automating the repetitive and structuring the complex, we help our partners unlock new opportunities for innovation and growth. You’ll be joining a collaborative team that values curiosity, ownership, and continuous learning. We work in an environment where ideas are heard, support is built-in, and outcomes matter. Everyone here has the chance to make a tangible impact on our products, our customers, and the industry. We've just raised $45M (£33M) in Series B funding from lead investor CommerzVentures, new investor Move Capital, as well as all existing shareholders. This investment round gives us the room to grow with confidence, continue to innovate, and ensure that Artificial remains the first choice for brokers and carriers seeking a smarter way to trade digitally. Join us, and take the chance to be a part of something that will change the landscape of insurance for generations. About the role The Business Analyst will: Engage customers throughout their journey with Artificial Labs Analyse and document current-state workflows and processes Identify inefficiencies, bottlenecks, and pain points Assess where our technology can drive measurable improvement This is a high-impact, customer-facing role that combines consulting, process analysis, commercial awareness, and solution design thinking within the insurance ecosystem. About the role Lead structured discovery sessions with stakeholders across underwriting, broking, operations, distribution, and compliance teams Ask probing, intelligent questions to uncover root causes, not just surface symptoms Understand commercial objectives, regulatory considerations and operational constraints Map current-state processes across insurer and broker environments Analyse submission, underwriting, placement, bordereaux, and policy lifecycle workflows Identify inefficiencies, duplication, data quality issues, and scalability challenges Distinguish between true system limitations and behavioural or process issues Quantify operational and commercial impact where possible Translate analysed workflows into a recommended target state, rather than only a faithful record of how things work today Map requirements against platform capability, shaping solutions that are feasible to configure and flagging early where a need will call for bespoke work Articulate the case for change, setting out the value a customer can expect and how it will be measured Produce indicative scoping that informs both commercial conversations and delivery planning About you Essential Proven experience as a Business Analyst, Consultant, or Process Analyst Strong analytical and critical thinking ability Strong workshop facilitation and stakeholder management skills Excellent documentation skills (process maps, business requirements, gap analysis) Ability to translate complex insurance workflows into structured requirements Good working knowledge of the insurance industry across both Insurer and Broking environments Understanding of insurer operations including underwriting, product governance, distribution, and policy lifecycle Understanding of broking operations including placement processes, client servicing, market interaction, and delegated authority models Awareness of regulatory considerations within insurance markets A working understanding of configurable, specification-driven software, and the practical difference between configuration and custom development Desirable Exposure to no-code, low-code, or structured product specification environments, with the instinct to shape scope around what a platform can genuinely deliver Direct exposure to the Lloyd's and London markets, and an understanding of how business is placed and traded there Experience in InsurTech, or in delivering enterprise SaaS into regulated industries A consulting background in financial services, ideally insurance, with the client-facing polish that brings Benefits Private medical insurance Income protection insurance Life insurance of 4 * base salary On-site gym and shower facilities Enhanced maternity and paternity pay Team social events and company parties Salary exchange on pension and nursery fees Access to Maji, the financial wellbeing platform Company stock options managed through Ledgy Milestone Birthday Bonus and a Life Events leave policy Generous holiday allowance of 28 days plus national holidays Home office and equipment allowance, and a company MacBook Learning allowance and leave to attend conferences or take exams YuLife employee benefits, including EAP and bereavement helplines For each new hire, we plant a tree through our partnership with Ecologi Action The best coffee machine in London, handmade in Italy and imported just for us! We’re proud to be an equal opportunities employer and are committed to building a team that reflects the diverse communities around us. If there’s anything you need to make the hiring process more accessible, just let us know—we’re happy to make adjustments. You’re also welcome to share your preferred pronouns with us at any point. Think you don’t meet every requirement? Please apply anyway. We value potential as much as experience, and we know that raw talent counts. As part of our hiring process, we’ll carry out some background checks. These may include a criminal record check, reviewing your credit history, speaking with previous employers and confirming your academic qualifications. Department Delivery Locations UK Remote status Hybrid About Artificial Labs Ltd Founded in 2013