Business Analyst

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team we are building together. We are committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want Arrive Logistics’ Product team is seeking a detail-oriented and organized Business Analyst who thrives in a fast-paced, collaborative environment. As a core member of the Product team supporting one of our product domains, you will partner closely with a Sr. Product Manager to manage day-to-day team execution, translate business requirements into clear technical specifications, and ensure smooth delivery of capabilities that enhance user experience. You will serve as a bridge between product, design, and engineering, bringing both analytical rigor and excellent communication skills to drive product success through the full product lifecycle. What You'll Do Manage day-to-day team operations and coordinate across product, design, and engineering to ensure delivery of roadmap commitments. Write and maintain clear user stories, acceptance criteria, and technical specifications based on the product manager’s strategy, solution design, and product requirements document. Lead agile processes including team standups, backlog refinement, sprint planning, and status tracking to maintain momentum and visibility. Support the Product Manager by conducting research, coordinating stakeholder interviews, and documenting business requirements. Handle operational issues and support requests, serving as a primary point of contact for questions about product functionality and expected behavior. Create and maintain product documentation including feature guides, FAQs, and release notes to support end-user adoption. Help collect and synthesize feedback from users, support teams, and stakeholders to inform product improvements. Assist with incident response and post-mortems to identify process improvements and prevent recurring issues. Qualifications Bachelor's degree in a related field or equivalent experience 0-3 years of experience in product operations, business analysis, logistics operations, or a similar role Experience writing user stories, acceptance criteria, and technical specifications preferred. Demonstrated ability to work effectively with cross-functional teams including engineering, design, and product. Experience working on B2B products is preferred; a freight or logistics industry background is a plus. Familiarity with agile methodologies and tools like Jira, Confluence, or similar platforms. Excellent written and verbal communication skills with the ability to clearly articulate requirements and priorities. The Perks of Working With Us Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage. Invest in your future with our matching 401(k) program. Build relationships and take part in learning opportunities through our Employee Resource Groups. Enjoy office wide engagement activities, team events, happy hours and more! Leave the suit and tie at home; our dress code is casual. Work in the heart of downtown Chicago, IL! Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike! There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building. Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options. Maximize your wellness with free counseling sessions through our Employee Assistance Program Get paid to work with your friends through our Referral Program! Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions. Your Arrive Experience When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification.