Business Analyst

Job Title: Business Analyst Location: Remote, USA Clearance: Public Trust Type: Full-time, W2 About VivSoft: VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in federal space. Our work culture fosters collaboration, creativity, and continuous learning. Job Summary: We are seeking a Business Analyst to support the operations and maintenance of a federal agency’s DevSecOps software development platform. This platform is used by development teams across the agency to build and deploy custom applications for internal, cross-agency, and external use. The selected candidate will play a key role in requirements elicitation, stakeholder communication, documentation, and supporting continuous platform improvement efforts Key Responsibilities: Create and maintain end user documentation to support platform adoption and operational continuity. Manage and maintain SharePoint sites used for internal documentation and team collaboration. Communicate with end users through ticketing and request systems, providing timely support and resolution. Apply strategic thinking, scoping, requirements elicitation, and requirements management independently on complex projects. Facilitate meetings, conduct stakeholder interviews, and produce formal written documentation and presentations. Support operations and maintenance of the agency’s DevSecOps platform. Assist in developing CI/CD pipeline support documentation and process guidance for development teams. Support review of application security findings and assist in remediation coordination as needed. Translate technical concepts into clear, non-technical language for diverse audiences. Collaborate with product owners and stakeholders to align on and validate requirements before work begins. Required Skills & Experience: Bachelor’s degree in Accounting, Finance, Business Administration, Marketing, Information Systems Management, Computer Science, or related field; or equivalent combination of education and experience. 3–5 years of experience in a Business Analyst or related role. U.S. Citizenship required; ability to obtain and maintain a Public Trust clearance. Proficiency in analytical, project planning, negotiating, interpersonal, and written and oral communication skills. Experience creating and maintaining end user documentation and knowledge base articles. Experience with document repository tools such as SharePoint or Confluence. Strong active listening skills and ability to translate technical concepts for non-technical audiences. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with Agile-based tools such as Azure DevOps, Jira, GitHub Enterprise, or Trello (preferred). Advanced knowledge of SDLC methodology and UML (preferred). Experience with ticketing systems such as ServiceNow or similar platforms (preferred). Familiarity with CI/CD pipelines and DevSecOps practices in a federal environment (preferred). Benefits: Comprehensive Medical, Dental, and Vision Plans (Healthcare benefits are 100% employer-paid for employees only) Life Insurance Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays) 401K Retirement Plan with employer match Professional Development Training Reimbursement