Business Analyst

JOB SUMMARY: Securitas is currently seeking a Business Analyst (BA) to partner with business departments to gather business requirements, define & document business processes, participate in process design, business process optimization and support all phases of software development. The BA must have proven experience coordinating detailed business, operational requirements with corresponding audit controls and implementing process solutions. Ability to work well in a dynamic environment, think creatively, work independently, and handle multiple tasks simultaneously. ESSENTIAL FUNCTIONS: • The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. • Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions. • All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives. • Works closely with department managers and end-users to define and analyze business and operational problems, process improvement opportunities and requirements. • Engages with the Project Management Office (PMO) on planning, project execution, managing timelines, and budgets. • Evaluates methods of improving efficiency and cost-effectiveness of business and operational processes. • Organizes and leads team meetings as required, publishes minutes, action items and issues tracking through closure. • Quickly evolves into the Subject Matter Expert (SME) understands and grasps both the operational, functional aspects and end-to-end holistic handoffs. • May assist in developing training materials, handouts, and desktop procedures. • Maintains up-to-date knowledge by attending education workshops, reviewing product releases, attending vendor user conferences and training. • Coordinates tasks, assign work, and monitor progress across the project team. • Develops project charters, requirements documents, process models, and user manuals. • Creates reports, dashboards, and visualizations to communicate performance and insights. • Organizes and manage application features, PMO calendar, business process inventory and backlog to meet deadlines based on overall strategic vision and roadmap. • Tracks issues, risks, and variances, escalating as needed. • Maintains comprehensive document repository. • Ensures all project documentation is accounted for based on gate checkpoints. MINIMUM QUALIFICATIONS AT ENTRY: Additional qualifications may be specified and receive preference, depending upon the nature of the position. Education/Experience: • Bachelor’s degree and/or high school diploma/GED plus equivalent experience required • 3-5 years of progressive experience in business systems analysis, applying structured methods to evaluate, document, and improve business and system workflows • 1-3 years in a project coordinator, project support, or administrative role • 2-5 years working in a fast-paced Agile environment • Project management certification (CAPM, PMP, or similar) is a plus COMPETENCIES: (as demonstrated through experience, training, and/or testing): • Proficiency with Microsoft Office Suite, MS Visio, collaboration platforms (e.g., SharePoint, Teams), Co-pilot, generative AI, and project management methodology/tools (e.g., Smartsheet, Asana, MS Project) • Strong organizational, planning and time management skills • Strong problem solving, critical thinking and conflict resolutions skills • Strong written and verbal communication skills • High attention to detail and commitment to accuracy from tracking project progress and updating RAID logs to preparing reports and managing documentation • Able to quickly learn and adapt to new technologies as required • Ability to work efficiently with peers, end users, and vendors WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS: With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: • Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey • Handling and being exposed to sensitive and confidential information • Required ability to handle multiple tasks concurrently • Computer usage • Regular talking and hearing • Frequent sitting • Close vision, distance vision, and the ability to adjust focus • Work primarily performed in a hybrid or remote environment • Approximately 0 - 25% travel required Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.