Business Analyst

Job Purpose: The Analyst acts as a bridge between business, operations, IT, and external vendors, facilitating clear communication and mutual understanding. They gather requirements through techniques such as interviews, surveys, observation, and focus groups, then analyze, classify, and document project scope and functional needs using conceptual and logical frameworks. Additionally, the Analyst works closely with design, development, QA, and support teams to ensure that business and functional requirements are properly documented, tested, and implemented. They apply strong communication, analytical, and problem-solving skills to support development efforts, ensure deliverables meet specifications, and enhance management information systems, playing a key role in aligning IT with business needs. Main Responsibilities: Requirements Gathering & Analysis Conduct interviews, workshops, surveys, site visits, and use cases to elicit and document user requirements. Analyze and validate requirements for completeness, consistency, feasibility, and alignment with business standards. Define and manage the scope of initiatives, ensuring alignment with business goals and stakeholder expectations. Process & Documentation Develop process models, specifications, diagrams, and presentations to guide development teams and stakeholders. Create and maintain documentation to support system configurations Stakeholder Engagement Collaborate with business and technology teams to integrate system and data requirements. Serve as a liaison between stakeholders and technical teams, addressing routine application issues and escalating complex ones as needed. Facilitate communication and updates throughout the project lifecycle. Agile & Project Support Actively participate in Agile ceremonies including PI Planning, backlog refinement, sprint reviews, and demos. Support project teams with insights, recommendations, and prioritization of requirements. Testing & Quality Assurance Coordinate User Acceptance Testing (UAT) with end-users. Support system training and testing activities to ensure solution quality and user readiness. System Configuration & Support Provide post-deployment support and assist in evaluating feedback to address issues and improve solutions. Requirements: Education & Experience Bachelor’s degree in Information Technology, Computer Science, or a related field. 2–3 years of relevant experience in business analysis, system implementations, or API-based system integration. Knowledge & Core Competencies: Solid understanding of application development and software development life cycle methodologies (Waterfall and Agile). Fluent in English and Spanish, both written and verbal. Strong analytical, mathematical, and creative problem-solving abilities. Excellent interpersonal, listening, written, and verbal communication skills. Ability to prioritize and execute tasks effectively under pressure. Demonstrated commitment to continuous learning and professional growth. Adaptability in dynamic and fast-paced environments. Strong technical communication skills in both English and Spanish. Technical Skills Proficient in Microsoft Office Suite, with intermediate to advanced skills in Excel and PowerPoint. Experience with software development and project management tools such as Azure DevOps (ADO) and Jira. Proficiency in SQL for data extraction, manipulation, and analysis to support troubleshooting. Familiarity with Robotic Process Automation (RPA) tools (e.g., UiPath, Blue Prism, Automation Anywhere). Basic understanding of Artificial Intelligence (AI) concepts including machine learning, natural language processing (NLP), and predictive analytics. Work Arrangement & Environment Hybrid work model, primarly virtual. Reasonable accommodation available for individuals with disabilities. At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all. For further information about Assurant, please visit our website: https://www.assurant.com/ For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice .