Business Analyst

At the City of Stirling, we’re proud to be WA’s largest local government, serving over 243,000 residents with more than 200 community‑focused services. With a workforce of 1,600, we’re committed to building an inclusive, capable and future‑ready organisation. We invest in our people, embrace innovation, and offer a workplace where flexibility, wellbeing and growth are more than just words — they’re how we work. Why You’ll Love This Role This is a fantastic opportunity to join our Corporate Information Services team and play a key role in helping shape how the City delivers services through technology, process improvement and business transformation. You will work across a diverse range of stakeholders, projects and initiatives, helping to bridge the gap between business needs and technology solutions. As a Business Analyst, you will have the opportunity to influence meaningful change by analysing business processes, identifying improvement opportunities and delivering practical recommendations that support operational excellence. You'll be part of a collaborative and innovative team environment where your ideas, expertise and problem-solving skills will directly contribute to the future of the organisation. If you enjoy working with people, understanding complex challenges and driving business improvement, this role offers variety, impact and professional growth. What You'll Be Doing The duties of the Business Analyst will include, but are not limited to: Building strong relationships with business and technology stakeholders to understand business needs and desired outcomes. Eliciting, analysing, documenting and managing business, functional and process requirements. Conducting workshops, interviews and stakeholder engagement activities to gather and validate requirements. Reviewing and assessing current business processes to identify opportunities for improvement, efficiency and automation. Developing process maps, business cases, options analyses and implementation recommendations. Supporting the design of future-state processes, systems and operating models. Assessing the impacts of proposed changes and supporting organisational change activities. Collaborating with project teams, solution architects, vendors and subject matter experts to ensure business requirements are understood and delivered. Supporting testing, implementation and business readiness activities to ensure successful project outcomes. Providing advice and insights that assist the City in making informed decisions and delivering sustainable business improvement. Position Description What You'll Bring We're looking for a collaborative and analytical Business Analyst who is passionate about understanding business needs, improving processes and delivering meaningful organisational outcomes. You will be comfortable engaging with stakeholders at all levels, facilitating discussions, analysing complex issues and translating business requirements into practical solutions. Ideally, you will bring: Tertiary qualifications in Business, Information Technology or a related discipline, or equivalent experience. Strong business analysis and process improvement skills. Proven ability to build effective working relationships with stakeholders. Strong analytical and critical thinking skills. Excellent written and verbal communication skills. Experience facilitating workshops, gathering information and translating business needs into actionable recommendations. Demonstrated understanding of business processes, systems, data and technology concepts. A current National Police Clearance, or the ability to obtain one. About You The following qualifications and experience are highly desired, but if you don’t tick all the boxes, you could still be a perfect fit for this role. Please apply, all applications will be considered. IT or business-related tertiary qualification or demonstrated relevant experience. Possession of relevant industry certification (e.g. PMI-PBA, AgileBA or IIBA certification) or equivalent deemed experience. Strong business and process analysis skills, business process mapping and re-engineering. Extensive experience in requirement elicitation, gathering, documentation and management. Strong analytical skills. Critical thinking skills, ability to identify, report, design and scope changes to deliver business improvement or system improvement. Demonstrated ability and experience to establish effective working partnerships with a strong customer service focus. Functional and conceptual understanding of technical issues and solutions. Excellent written and verbal communication skills with the ability to clearly articulate complex issues and concepts on business solutions. Demonstrated ability in workshop facilitation and presentation. Knowledge of Business Process Model & Notation (BPMN). Why You'll Love Working Here Work Your Way Flexible working arrangements, free parking and convenient access to public transport. Rewarding You Up to 6% employer-matched superannuation, purchased leave and novated leasing options. Feel Your Best Free gym membership, corporate health discounts and wellbeing programs designed to help you thrive. Explore all our benefits at www.stirling.wa.gov.au/careers. Ready to Make a Real Impact? If you're ready to bring your expertise to a role where your work supports the delivery of services to one of Western Australia's largest communities, we'd love to hear from you. Additional Information A satisfactory National Police Clearance is required for this position. This position is a Full Time Maximum Term contract until 31 August 2027. Questions? Reach out Roger Damitz at [email protected] on (08) 9205 8961. Applications close: Monday 31 August 2026 at 6pm. (We may begin interviews before the closing date, so don’t wait!) Apply now: http://www.stirling.wa.gov.au/employment The City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity. We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.