Business Analyst

Business Analyst Location: Kings Hill / Hybrid Salary/package: £33,000 per annum Contract type: Permanent Hours: Full time, 37 hours per week As a Business Analyst , you will be a valued member of the LASER Energy team, playing a central role in driving business improvement and change across the organisation. Working across a variety of projects, you'll help shape smarter processes, better ways of working and technology enabled solutions that create lasting business value. We're looking for a Business Analyst with experience of gathering requirements, mapping processes and delivering business improvement initiatives. You'll be confident engaging with stakeholders, challenging existing ways of working and translating business needs into practical solutions that deliver measurable value. Experience using Microsoft Power Platform and other Microsoft 365 tools to support and deliver process improvement, automation and digital transformation will be highly beneficial. Who we are LASER Energy's mission is to deliver unique end-to-end solutions that help reduce energy costs and support the public sector on their journey to net zero. As the leading provider of energy and decarbonisation services to the public sector, our goal is to always push the boundaries; we’re continuously exploring new solutions and technologies to make sure our services and customer journeys are always more efficient – for us and our customers. While we strive to deliver on our goals, we also recognise how important it is to create an inviting, inclusive and thriving place for our employees to work. Why this role matters You will play a key role in identifying opportunities to improve how LASER operates, strengthening the link between business processes, systems and data to support better decision making, operational efficiency and measurable outcomes. This is a role where analytical thinking, collaboration and problem solving are essential, with responsibility for translating business requirements into effective solutions that support operational efficiency, service improvement and business value. What you’ll be doing Delivering business analysis activities to identify opportunities for improvement and efficiency gains. Working closely with stakeholders to understand challenges, priorities and business objectives. Facilitating workshops and gathering requirements to support projects and change initiatives. Developing and maintaining clear process documentation, including an end-to-end process library with agreed ownership and review points. Designing and delivering solutions using Microsoft Power Platform and Microsoft 365 tools. Collaborating with Systems, Data and Development teams to implement effective technical solutions. Preparing reports, dashboards and management information to support decision making and measure business benefits. Supporting business cases by assessing benefits, risks, costs and expected outcomes. Supporting projects through planning, testing, governance and implementation activities. Promoting continuous improvement and best practice business analysis methodologies. What we’re looking for Proven experience in Business Analysis, process improvement, data analysis or a related discipline. Strong experience gathering requirements, analysing processes and delivering effective business solutions. Excellent Microsoft Power Platform and Microsoft 365 skills, including experience using tools such as Power Automate. The ability to translate complex information into clear recommendations, process maps and practical solutions. Confidence building relationships and constructively challenging stakeholders when required. Strong organisational skills with the ability to manage multiple projects and priorities. Excellent communication and relationship-building skills. A proactive and solutions-focused approach. Experience within the utilities or energy sector would be beneficial but is not essential. What you’ll get in return Salary of £33,000 per annum 25 days annual leave, increasing to 27 after 4 years Birthday Day Off One Concessionary Day off during the Christmas Period Life assurance cover (4x salary) Pension scheme with 4% employer contribution Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme Volunteer days and access to a comprehensive wellbeing programme Tailored development support with real opportunities to progress Access to Learning & Development opportunities via our CSG Academy Hybrid working Why CSG? CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve. Inclusion & Accessibility We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any. Department Project Management Locations West Malling Remote status Hybrid Yearly salary £33,000 Employment type Full-time Portfolio Energy & Environment Brand LASER DBS Vetting Required? Not required About Commercial Services Group Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce. Founded in 1928 Co-workers c1800 Turnover Over £800M