Business Analyst

Job Description: Omega CRM Consulting is looking for a Business Analyst that would like to collaborate with one of the top global pharmaceutical companies. Main Responsibilities  Act as OPU Champion in Spain for Vault MLR issues.  Serve as Veeva Vault Corporate Representative in Spain.  Handle incident management for Vault.  Oversee management of Vault Spain users.  Manage new Vault releases and demands.  Manage Corporate Vault requirements and actions requested by Corporate Vault.  Communicate Vault MLR bridge between Corporate and Spain users.  Provide training to local Spain users on new releases.  Manage Spain Vault MLR teams.  Coordinate with Compliance Medicine on Vault MLR topics.  Provide Veeva CRM support, including survey management.  Manage technical incidents at the DataSteward level.  Manage local BIConnection tool.  Manage and participate in Business Solutions projects. Requirements  +3 years of proven experience in business Analysis and technical support within IT environments.  Client-Facing & Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and bridge communication between Corporate entities and local business teams.  Technical Skills: Strong proficiency in SQL, Salesforce Inspector, and advanced Excel.  Process & Frameworks: Solid knowledge of process and procedure management, alongside practical experience working with Agile methodologies.  Industry Experience: Proven background and domain knowledge within the pharmaceutical sector.  Soft Skills: Demonstrated ability to drive cross-functional teamwork, manage conflict and priorities, adapt to change with an innovative mindset, and thrive in international environments.  Languages: Advanced English proficiency (C1 level minimum), both written and spoken. Desirable / Value-Add Skills (Pluses)  Salesforce & Veeva Expertise: Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus; experience with other Salesforce Clouds is highly welcome.  ITSM Tools: General knowledge or familiarity with ServiceNow (specifically Boehringer environment). What do We offer  Permanent contract.  Flexible Schedule. We make it easy. Balance your professional and personal life.  Trainings & Certifications. Improve your skills and get the official certificate from our main partners.  Home Office.  Flexible retribution (public transport ticket, Ticket restaurant, …).  Health insurance.  OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. #OMEGA #LI-REMOTE Location: Remote - Spain Brand: Omega Time Type: Full time Contract Type: Permanent