Business Analyst

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind® We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travellers. SUMMARY We are seeking a Business Analyst to support the design, development, and enhancement of web-based applications. This role serves as a key liaison between business stakeholders and technical teams, ensuring business needs are accurately translated into clear, actionable requirements that result in intuitive, scalable, and high‑quality web solutions. The Business Analyst must have strong analytical skills, experience working in Agile environments, and a solid understanding of modern web application workflows and user experience considerations. JOB DETAILS Corporate office is in Indianapolis, IN. Location: Indianapolis - Hybrid and Remote available Relocation Expenses Reimbursed: No Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position PERKS Comprehensive benefits package including Medical/RX/Dental/Vision insurance 401k Plan with company match Paid Time Off and Company Paid Holidays Free employee parking Casual dress environment Tuition reimbursement plan DUTIES AND RESPONSIBILITIES Requirements & Analysis Elicit, analyze, and document business and functional requirements for web applications Translate business needs into detailed user stories, acceptance criteria, and process flows Collaborate with stakeholders to refine requirements and confirm business objectives Identify gaps, risks, and dependencies across systems, workflows, and user journeys Stakeholder Collaboration Act as the primary point of contact between business users, product owners, UX, and development teams Facilitate workshops, backlog refinement sessions, and requirement review meetings Support decision‑making by clearly articulating tradeoffs, impacts, and priorities Agile Delivery Support Participate in Agile ceremonies (backlog grooming, sprint planning, reviews, retrospectives) Maintain and prioritize the product backlog in partnership with product owners Clarify requirements for developers during implementation and respond to questions promptly Validate completed work against acceptance criteria UX & Web Application Focus Partner with UX designers to ensure requirements support usable, accessible, and user‑centered designs Review wireframes, prototypes, and UI flows for alignment with business needs Ensure requirements consider responsive design, cross‑browser compatibility, and accessibility standards (WCAG) Testing & Quality Assurance Support UAT by creating test scenarios and validating expected outcomes Assist in defect triage and ensure issues are clearly documented and prioritized Verify that delivered solutions meet business, functional, and compliance requirements Documentation & Continuous Improvement Maintain clear, up‑to‑date documentation (requirements, process maps, decision logs) Identify opportunities to streamline processes or improve application usability Contribute to best practices for requirements management and Agile execution QUALIFICATIONS 3+ years of experience as a Business Analyst supporting web or digital applications Strong experience writing user stories and acceptance criteria Familiarity with Agile/Scrum methodologies Experience working with UX and development teams on web applications Excellent analytical, communication, and facilitation skills Experience with databases and writing SQL queries Experience with APIs including API testing tools like Postman PREFERRED SKILLS Experience with CMS platforms or backend integrations Understanding of web technologies (HTML, CSS, JavaScript) at a conceptual level Experience in regulated or enterprise environments (insurance, healthcare, finance) Familiarity with accessibility and usability standards Experience using tools such as Jira, Azure DevOps, or similar IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.