Business Analyst II

The Product Owner II – Pizza Hut Restaurant Operations Product owns a defined product area focused on improving restaurant operations execution, digital task workflows, deployment planning, and field enablement experiences for Pizza Hut. The role is accountable for translating business problems into a clear, prioritised product backlog; aligning roadmap decisions to measurable outcomes; and partnering with design, engineering, analytics, and business stakeholders to deliver valuable product increments. 1) Product ownership and backlog leadership Own and manage the backlog for a defined product area within Pizza Hut restaurant operations products, ensuring work is prioritised, sequenced, and clearly defined for delivery teams. Lead backlog refinement discussions, clarify priorities, and shape the path to launch by balancing business value, delivery constraints, and technical complexity. Re-prioritise functionality when needed to enable faster release of value rather than waiting for a fully complete scope. 2) Product discovery, requirements, and solution shaping Lead feature discovery and requirement refinement for restaurant operations workflows such as deployment planning, task execution, and setup experiences. Translate operational needs into structured user stories, functional flows, acceptance criteria, and documented change summaries that teams can build against. Ensure problem statements are clearly defined and grounded in user feedback, usage data, and validation activities before development begins. 3) Roadmap ownership and delivery decision-making Own roadmap alignment for the assigned product area, ensuring initiatives are linked to business goals, success measures, and quarterly delivery commitments. Drive decision-making under constraints, including trade-offs across scope, sequencing, dependencies, and team capacity. Partner with engineering and design to validate feasibility, confirm estimates, and maintain forward visibility of delivery risks and implications. 4) User research, validation, and continuous improvement Plan and review usability testing and validation work to confirm that product changes improve usability, operational fit, and adoption potential. Synthesize user feedback, test findings, and field input into actionable recommendations for backlog and design refinement. Use findings from validation sessions to evolve user journeys, simplify workflows, and improve product experience before release. 5) Stakeholder management and cross-functional leadership Act as the primary bridge between business stakeholders, design, engineering, analytics, and operations teams for the assigned product domain. Communicate roadmap proposals, functional priorities, requirement changes, and next steps clearly to stakeholders across product and business teams. Facilitate alignment with internal and field stakeholders to ensure solutions reflect real operational use cases and regional/business-unit needs. 6) Metrics, outcomes, and post-release accountability Define success metrics up front for major initiatives and shift focus from activity tracking to business impact, adoption, accuracy, cycle time, and measurable outcomes. Track product performance and work with partners to ensure post-release outcomes are reviewed, understood, and used to inform future prioritisation. Raise questions about data usage, reporting, and measurement implications to ensure product decisions support downstream reporting and operational insight. Experience Experience in product ownership, business analysis, or a similar role within an agile delivery environment, with direct involvement in backlog management, roadmap planning, and cross-functional product delivery. Experience contributing to roadmap creation, feasibility discussions, and scope/priority decisions with design and engineering teams. Strong capability in product roadmapping , backlog management, sprint planning, requirements gathering, and stakeholder management. Strong analytical and problem-solving skills, including the ability to use feedback, usability findings, and data to inform product decisions. Ability to break down complex operational processes into scalable digital workflows and phased delivery plans. Communication and collaboration Clear and effective communicator with both technical and non-technical stakeholders. Comfortable facilitating product discussions, documenting decisions, and aligning multiple stakeholder groups around a shared direction. Collaborative, pragmatic, and able to work effectively in an evolving environment with shifting priorities. Strong understanding of agile product delivery and backlog-led execution. Outcome-oriented mindset with growing accountability for roadmap decisions, launch readiness, and post-release impact.