I. Job Summary
Under general supervision, provides advanced level data and work assessment, reporting, and recommendations within assigned areas of expertise. Provides advanced level analysis and project management in order to support and enhance overall department workflow, customer service, improvement and work quality.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other duties may be assigned and Specific activities may vary by department.
Manages and supports various strategic initiatives and large projects to support the development of processes within the Billing Department.
Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.
Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
Tracks issues to resolution within department and in partnership with other groups.
Monitors overall work flow to ensure timely completion of projects and daily work requirements.
Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
Monitors department processes and work flow to ensure overall accuracy and quality of data and work output.
Determines areas of risk as new or changed processes are implemented.
Recommends changes, updates and processes for continuous improvement in areas of expertise.
Evaluates current training methods and materials for assigned group, and recommend improvements. Reviews and creates training as needed.
Provides training and support to lesser experienced members of assigned department as well as internal and external customers as needed.
Other duties as assigned.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Bachelors Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
Experience: 5 years of relevant work experience (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
Requires advanced skills in Microsoft Office Suite
Strong verbal and written communication skills with the ability to communicate complex information to diverse audiences
Knowledge of process improvement methodologies such as Lean, Six Sigma, or continuous improvement principles
Experience with business intelligence and visualization tools such as Power BI or similar platforms
Ability to analyze large and complex datasets to identify trends, root causes, risks, and improvement opportunities
Demonstrated project management skills including planning, prioritization, risk management, and stakeholder communication
Self-motivated with the ability to work independently and collaboratively
Adaptability and willingness to learn new technologies and business processes
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is an office setting (Windsor, CT) Hybrid schedule (M-TH in office, Friday remote)
Pay:
The expected base pay range for this hybrid position is $84,700- $107,910. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
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