Business Analyst - Insurance Technology

Apply Job Type Full-time Description We are seeking an experienced Business Analyst to join our IT organization in a dynamic role that requires both strategic thinking and hands-on execution. This position is critical to our continued growth and transformation, supporting initiatives that span underwriting technology, application development/integration, data management, and acquisition integration. The ideal candidate will serve as a bridge between business and technology, demonstrating deep insurance industry knowledge while partnering closely with stakeholders to understand current-state workflows, define future-state improvements, and support adoption of new capabilities. This position demands adaptability in a fast-paced environment, balancing immediate operational needs while contributing to our long-term strategic vision and helping the organization evolve. Requirements Cultural & Collaborative Fit Demonstrate strong interpersonal skills and ability to integrate seamlessly with cross-functional teams Work effectively both independently with minimal supervision and collaboratively as a team contributor Exhibit a hands-on, roll-up-your-sleeves mentality—no task is beneath this role Balance pragmatic execution of current-state needs with forward-thinking contributions to strategic initiatives Takes ownership of outcomes and follows through on commitments, including ensuring lasting change takes root Comfortable with ambiguity and able to pivot as business needs evolve while helping others navigate uncertainty Key Responsibilities Business Analysis & Process Understanding Partner with underwriting leaders and operational stakeholders to deeply understand current-state business processes, pain points, and workflow constraints Document and analyze underwriting processes, systems, and decision points to identify improvement opportunities Translate business needs into clear, actionable artifacts such as: Business requirements and functional requirements User stories and acceptance criteria Process maps (current state / future state) Business rules and underwriting logic documentation Support definition of future-state workflows that align technology enhancements with business outcomes Underwriting Technology Enablement Serve as a key business analysis resource for initiatives involving underwriting systems, integrations, data flows, and underwriting operations enablement Collaborate with technology teams to ensure business requirements are fully understood and solution designs reflect underwriting needs Help validate that delivered solutions meet underwriting business intent through reviews, walkthroughs, and user acceptance testing support Support prioritization discussions by helping stakeholders evaluate business value, impact, and tradeoffs Change Management & Adoption Support Contribute to change management strategies for each initiative, ensuring smooth transitions from current to future state Assess change readiness and business impact across affected teams, including underwriting, operations, and related functions Support communication planning that helps stakeholders understand the “what,” “why,” and “how” of changes Help drive adoption by supporting training needs identification, process documentation, and user enablement activities Act as a stabilizing presence during periods of uncertainty—helping teams stay aligned and informed Business Partnership Leverage insurance industry knowledge to work closely with business stakeholders, understanding their challenges, regulatory requirements, and operational constraints Connect technical solutions to business problems by translating business needs into clear deliverables for technical teams Identify how changes will impact daily workflows, business processes, and employee responsibilities within the insurance context Serve as a trusted partner to business leaders by providing insight into how underwriting technology initiatives support strategic goals Facilitate requirements gathering sessions and ensure business needs are accurately captured, validated, and prioritized Communication & Influence Communicate effectively with stakeholders at all organizational levels—from C-suite executives to technical teams and front-line business users Facilitate workshops and cross-functional working sessions to drive clarity, alignment, and decisions Produce concise and effective documentation, status updates, and stakeholder-ready summaries Listen actively to concerns and feedback, adapting approach based on stakeholder input and organizational realities Manage expectations through transparent, proactive communication on scope, requirements, and impacts Qualifications Proven track record supporting complex business and technology initiatives as a Business Analyst (or similar role) Demonstrated experience contributing to change management activities, including system implementations and process transformation Demonstrated insurance industry knowledge with understanding of core insurance operations (underwriting, claims, policy administration, etc.) Experience supporting project types including application implementations, data initiatives, integration work, and M&A integration Strong foundation in business analysis methods and documentation practices Understanding of SDLC concepts and ability to work effectively with technical teams across Agile, Waterfall, or Hybrid delivery models Familiarity with tools such as Jira, Confluence, Visio/Lucidchart, MS Office, or similar documentation/work management platforms