Business Analyst (Legal Entities CRM)

Business Analyst (Legal Entities CRM) Join us and get a once-in-a-lifetime opportunity to literally build a local banking champion! Apply now Join our team as a Business Analyst! Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion. We're looking for a Business Analyst to join our Legal Entities CRM team and play a key role in shaping customer data solutions that support one of the largest transformation initiatives in the bank. You'll work at the intersection of business, data, and technology, helping ensure that legal entity customer data is accurately managed, integrated, and migrated across systems. How You Will Make an Impact: Gather, analyse, and document business and system requirements for customer data, integrations, migration, and synchronisation initiatives Map current and future customer data flows across CRM, Salesforce, customer master data sources, and downstream systems Define data requirements, business rules, field mappings, validation criteria, and acceptance criteria together with business and technical stakeholders Analyse legal entity customer structures, relationships, identifiers, and country-specific requirements Prepare requirements for integrations, interfaces, data migrations, and reconciliation processes Collaborate closely with Product Owners, Data Stewards, architects, engineers, QA specialists, and business representatives across the Baltics Break down work into clear epics and user stories, ensuring delivery-ready requirements Facilitate workshops, refinement sessions, and discussions to drive clarity and decision-making Support testing, solution validation, UAT readiness, and successful delivery of business outcomes Proactively identify risks, dependencies, and requirement gaps while supporting solution design and implementation What Makes You a Great Fit: Experience as a Business Analyst, Systems Analyst, or a similar role within complex CRM, data, integration, or migration projects Strong skills in requirements gathering, process modelling, data analysis, and stakeholder management Experience working with customer data, integrations, APIs, data migration, or master data management Understanding of CRM solutions such as Salesforce or similar platforms Ability to work with both business and technical stakeholders and translate complex topics into clear requirements Experience preparing user stories, acceptance criteria, process flows, and documentation Strong analytical thinking, structured approach, and attention to detail Fluent English is required in spoken and written communication due to working on Pan-Baltic level Why You Will Love Working Here: Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year) International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor Gross salary. 3500 - 5200 EUR/month, which is to be determined depending on your level of experience and competencies The application deadline is September 13th. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format ! Division Technology Role Customer Experience & Data Department Locations Vilnius, Lithuania Remote status Hybrid Employment type Full-time Yes, you can! That's our attitude Towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and we encourage everyone to achieve them – professionally and personally. Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to literally build a local banking champion. About Luminor Group Luminor is the leading independent bank in the Baltics and the third-largest provider of financial services in our region. We serve the financial needs of individuals, families, and companies. Just like our home markets of Estonia, Latvia, and Lithuania we are young, dynamic, and forward looking. Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.