Business Analyst - Sportsbook Coordination

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? The Business Analyst, Sportsbook Coordination is the analytical and operational efficiency engine of the Hard Rock Digital Sportsbook operations - the person who gets under the hood of how the Sportsbook operates, documents it clearly, and turns that understanding into practical and measurable improvements. The Business Analyst focuses on improving processes: mapping how work moves today, gathering requirements from the teams involved, identifying inefficiencies and gaps, and proposing changes that make cross-team collaboration simpler and more reliable. The Coordination is accountable for keeping the Sportsbook running to a consistent operating rhythm, while the Business Analyst contributes to the analysis, documentation, and reporting that make that rhythm possible. The ideal candidate is highly analytical, curious, detail-oriented, comfortable with ambiguity, and able to turn complex problems into solutions. Key Responsibilities Analyze existing Sportsbook processes across teams to identify inefficiencies, redundancies, manual effort, and opportunities for improvement. Facilitate working sessions and discussions with key stakeholders to uncover needs, pain points, and dependencies while turning those pain points into actionable improvements. Translate business needs into clear, actionable specifications, user stories, and acceptance criteria that technical and non-technical teams can act on and comprehend. Support new workstreams by documenting requirements, mapping dependencies, and tracking assigned steps through to completion. Conduct gap analysis between current capabilities and desired outcomes, and recommend practical improvements within established coordination frameworks. Monitor and maintain process documentation, trackers, and templates. Escalate risks, blockers, and emerging issues early so they can be resolved before they affect the wider Sportsbook. Create clear process maps and workflow documentation that capture current and future states, using tools such as Confluence, JIRA, Slack, Monday.com , and Lucidchart. What are we looking for? Proven experience as a Business Analyst or in an operations, coordination, or process improvement role. Sportsbook or gaming experience preferred but not required. Detail oriented with strong written and verbal communication skills. Experience working across multiple teams on complex problems. Highly detail-oriented and process-driven with a strong sense of personal ownership. Comfortable leveraging tools to automate reporting and documentation. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance Flexible work from home or office hours Startup culture backed by a secure, global brand Opportunity help shape the future strategy of the Sportsbook Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)