Business Analyst/Help Desk Support

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space. We're looking for a Business Analyst/Help Desk Support Specialist to join our team, helping federal programs run smoother by bridging the gap between users, product teams, and engineers. What you'll be doing: Serve as the connector between product teams, engineers, and end users — triaging requests, resolving issues, and keeping everyone informed Handle incoming requests for help or information and respond clearly and quickly Create and maintain training materials, step-by-step guides, FAQs, and video tutorials to help users help themselves Build and maintain a self-service knowledge base on SharePoint and GitHub Escalate technical issues to the right people and follow through until they're resolved Support configuration and setup tasks as needed What you’ll bring: Experience working between technical and non-technical teams — you know how to translate both ways Strong written communication skills and an eye for clear, useful documentation Experience creating training materials and self-service resources that people actually use Familiarity with SharePoint and GitHub Some exposure to SQL , Python , or R is a plus Experience with Human-Centered Design principles is a plus Comfortable working in an Agile environment Thrives in a remote, collaborative environment and genuinely enjoys helping people solve problems Communicates clearly and openly, whether writing a user guide or jumping on a call to untangle a tricky issue Performs other related duties as assigned Requirements: Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance. Education: Bachelor’s Degree Benefits: Fully remote Tech & Education Stipend Comprehensive Benefits Package Company Match 401(k) plan Flexible PTO, Paid Holidays Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing [email protected] Compensation: At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level. United States Wage Range: $85,000 – $110,000