Business Applications Engineer

Apply Description ABOUT METRC Metrc is the most trusted and experienced provider of cannabis regulatory systems in the United States and is growing extremely rapidly to expand globally. We provide a solution that combines advanced software, radio-frequency identification (RFID) technology, a dedicated customer-support team, and a secure database to track and trace cannabis from growth, harvest, and processing to testing, transport, and sale. As a Business Application Engineer, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a commercial setting at a fast-growing technology company. GENERAL OVERVIEW The Business Application Engineer works directly with business stakeholders to create data-based solutions that analyze performance and surface insights with data. Our business users depend on the Business Applications team for accurate and timely information to help make Metrc nimble and impactful. This role is also responsible for integrating data between our various business applications, building automation within our systems to streamline workflows, and visualizing data in our reporting system of truth to enable better decision-making. KEY RESPONSIBILITIES Core duties and responsibilities include the following: · Integrations & Data Flow (Primary Focus) o Design, build, and maintain integrations between Salesforce, NetSuite, and other systems using APIs and integration platforms (e.g., Tray.io or similar) o Define and manage data flows, transformations, visualizations, and synchronization across systems o Implement error handling, monitoring, and retry logic to ensure reliability o Troubleshoot integration issues and identify root causes · Salesforce & System Automation o Build and maintain Salesforce automations (Flows, validation rules, process logic) o Support data model design and ensure alignment with integration requirements o Ensure data integrity and consistency across systems o Optimize existing automations to reduce technical debt and improve performance · Stakeholder Interaction & Requirements o Meet with business stakeholders to understand and clarify system needs · Translate business requests into actionable technical solutions · Identify when requests do not address root problems and propose better alternatives · Communicate technical concepts and tradeoffs clearly to non-technical users · System Reliability & Improvement o Identify opportunities to reduce manual work and improve operational efficiency o Ensure solutions are scalable and maintainable o Support deployment processes across environments (sandbox ? production) o Document integrations, automations, and system logic · Collaborate with team members in one-on-one and group settings · May perform other additional duties and responsibilities as assigned Requirements · 3-6+ years of experience in systems, integrations, or business applications roles · Strong experience working with APIs (REST, webhooks, JSON) · Experience with integration platforms or ETL tools (Tray.io, Workato, MuleSoft, etc.) · Advanced knowledge of SQL or SOQL · Understanding of data models and cross-system data relationships · Ability to troubleshoot complex issues across multiple systems · Ability to translate business needs into technical solutions · Strong communication skills with both technical and non-technical stakeholders · Preferred / Nice to Have: o Experience with NetSuite or ERP systems o Experience with these specific data platforms (Snowflake, Domo, Sigma) o Experience in high-growth or complex operational environments o Familiarity with Salesforce order of execution and automation best practices o Experience with Salesforce administration and automation (Flows required) · To perform this job successfully, an individual should have?working?knowledge of Internet/Intranet software as well as spreadsheet and work processing software, and project management programs PHYSICAL DEMANDS AND WORK ENVIRONMENT · Hybrid role of in-office and remote position · Frequently required to sit · Frequently required to talk or hear · Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.