Business Development Consultant

We are seeking a high-calibre, persuasive communicator to join our team as a Business Development Consultant. This is a key client-facing role where you will directly engage with homeowners, understand their renovation needs, and connect them with the right professionals. Beyond matching services, you will build trust, deliver an exceptional experience, and help drive the company’s growth in the renovation and home improvement space.

This position is remote-first in Malaysia, with occasional travel to Singapore for training, client engagement, and team sessions

.
KEY RESPONSIBILITI

ESHomeowner Engagemen

• t Conduct high-volume daily outbound calls with homeowners who register for our service
• s.Actively listen and ask probing questions to fully understand each homeowner’s needs and renovation goal
• s.Provide clear, confident, and persuasive advice to help homeowners make informed decision

s.Matching & Advisor

• y Assess homeowner requirements and match them with suitable renovation professional
• s.Coordinate with designers and contractors to ensure timely follow-ups and smooth communicatio
• n.Provide end-to-end advisory support, from the first call through to project handove

r.Relationship Managemen

• t Build strong, trust-based relationships with homeowners and partner
• s.Handle inquiries across multiple channels (phone, chat, email) with professionalism and empath
• y.Address challenges or objections quickly, ensuring a positive experience throughou

t.Market & Industry Knowledg

• e Stay updated on renovation and home improvement trends, including homeowner pain points and contractor capabilitie
• s.Share market insights internally to support sales strategies and improve service deliver
• y.Continuously refine your knowledge of renovation workflows to provide value-added advic

e.Process & Continuous Improvemen

• t Diligently document homeowner interactions, project requirements, and outcomes in internal system
• s.Collect feedback from homeowners to help improve both the service and overall customer journe
• y.Contribute ideas to strengthen scripts, processes, and matching criteria to increase conversion and satisfaction rate

s.
WHAT WE'RE LOOKING

• FORExperience: 3–5 years in business development, telesales, inside sales, or customer-facing roles with measurable succe
• ss.Languages: Strong verbal communication skills in both English and Mandarin (must be able to persuade and build rapport fluently in bot
• h).Sales Acumen: Demonstrated ability to persuade, negotiate, and close conversations in a consultative, empathetic sty
• le.Customer-Centric Mindset: Genuine interest in understanding homeowner needs and providing the best possible solutio
• ns.Industry Interest: Passion or curiosity for the renovation/home improvement sector is a pl
• us.Tech-Savvy: Comfortable using Google Sheets (VLOOKUP, Pivot Tables, Filters, formulas), technical assessment included in the proce
• ss.Work Style: Self-motivated, coachable, adaptable to a fast-paced environment, and able to work independently while collaborating remotely with regional teammat
• es.Location: Based in Malaysia; remote-first role with occasional travel to Singapore for client meetings and traini

ng.