Business Development & Customer Relations Manager RMCC Europe

Position Summary The role is responsible for driving RMCC Europe’s growth through proactive business development, targeted sales activity, and strong stakeholder engagement. It focuses on identifying, pursuing, and converting new hotel opportunities, while building and maintaining effective relationships with key commercial, operational, and ownership stakeholders. In addition, the role is accountable for increasing RMCC Europe participation and strengthening retention across the existing hotel portfolio. How you will make an impact The Business Development & Customer Relations Manager is responsible for proactively identifying and converting new business opportunities, building a strong and sustainable sales pipeline, and securing hotel participation in RMCC Europe. The role also focuses on developing long-term stakeholder relationships to support sustained growth, while managing and strengthening relationships with existing hotels, owners, and management companies to drive retention. What your day-to-day will be like • Develop and execute proactive business development and sales strategies to achieve and exceed annual RMCC growth targets. • Actively prospect and qualify new hotel opportunities through direct outreach, stakeholder referrals, ownership engagement, and strategic networking. • Identify and prioritize opportunities across existing Hilton hotels, new openings, conversions, acquisitions, and management transitions. • Build, manage, and continuously develop a strong and active sales pipeline of prospective hotels, management companies, and ownership groups • Conduct discovery meetings, sales presentations, and partnership discussions with key decision-makers, ownership groups, and stakeholders. • Monitor market trends, competitive activity, and commercial developments to identify new business opportunities and strengthen RMCC’s market position. • Proactively engage with hotels considering withdrawal from RMCC, identifying retention opportunities, mitigating risks, and presenting alternative solutions to maintain participation. • Represent RMCC Europe at partnership meetings, owner events, conferences, and internal stakeholder forums. • Lead the end-to-end sales process from lead generation through proposal development, stakeholder alignment, contracting, and onboarding. How you will collaborate with others • Partner closely with regional stakeholders, Commercial Directors, General Managers, Owners, Asset Managers, Development teams, Feasibility teams, and Commercial Services leaders. • Collaborate with regional Revenue, Sales, Marketing, Finance, and Operations teams • Collaborate with RMCC Directors and Senior Revenue Leaders to align growth strategies with operational capacity and commercial objectives. • Work alongside hotel leadership teams to understand their challenges and identify opportunities where RMCC services can add value. • Support internal teams by providing market feedback, customer insights, and commercial intelligence. • Act as a key relationship manager between RMCC Europe and its stakeholders, ensuring trust, transparency, and long-term engagement. • Ensure all stakeholder interactions and commercial discussions are conducted with the highest level of professionalism, discretion, and confidentiality. What deliverables you will take ownership of: • Own and deliver hotel sign-up targets through the conversion of sales pipeline opportunities into confirmed RMCC participation agreements • Develop, maintain, and communicate KPIs and performance metrics to monitor pipeline health, conversion performance, forecasting accuracy, customer retention, and overall growth targets. • Develop targeted sales and account plans for strategic ownership groups and high-potential hotel portfolios to drive conversion and growth. • Enforce policies, procedures, and governance standards that improve the overall effectiveness, consistency, and operational efficiency of the RMCC centre What are we looking for? • Proven experience in business development, sales, account management, customer success, or commercial leadership within hospitality. • Demonstrated success in proactively generating leads and managing pipelines • Demonstrated ability to influence senior stakeholders, negotiate commercial agreements, and close business opportunities. • Strong presentation, communication, negotiation, and influencing skills. • Excellent stakeholder management and relationship-building capabilities. • Strong analytical skills with the ability to interpret data and develop compelling business cases. • Advanced Microsoft Excel, PowerPoint, Word, and Outlook skills. • Excellent project management, organizational, and prioritization abilities. • Ability to communicate effectively and confidently with senior leaders, owners, and hotel stakeholders. • Self-motivated, resilient, and comfortable working independently to achieve ambitious targets. • Ability to work effectively under pressure while managing multiple priorities, maintaining strong organization, flexibility, and attention to detail in a target-driven environment. • Absolute discretion and confidentiality when handling commercially sensitive, financial, ownership, and organizational information. • Right to work in Türkiye. • Fluency in English and Turkish. It would be useful if you have: • Experience within Revenue Management, Commercial Services, Sales, Distribution, or Hotel Operations. • Working knowledge of Hilton systems including GRO (RMS), OnQ R&I (CRS), and Delphi (C&E) • Previous Hilton or major hospitality brand experience. What it is like working for Hilton Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!