Business Development & Customer Success Manager

Job Description: Business Development & Customer Success Manager About Us Jonas Sports is a leading provider of omni-channel retail solutions for professional sports clubs, serving 50+ clubs across football, rugby, and cricket. Our platform spans POS, ecommerce, ERP, payments, and CDP, helping clubs drive commercial success off the pitch while improving the fan experience. Purpose of the Role To drive sustainable growth across the sports sector by winning new business, protecting and growing existing accounts, and acting as the strategic link between customers and Jonas Sports to maximise long-term value on both sides. This role owns two commercial outcomes: growing revenue from new-name customers, and ensuring existing customers renew, expand, and become advocates. Key Responsibilities New Business (New Name) Identify and secure new business opportunities across the sports industry, building on existing networks and relationships within professional sport. Build and manage a healthy, qualified sales pipeline sufficient to meet agreed new-name targets. Lead commercial discussions, product demonstrations, proposals, and bid/tender preparation. Develop relationships with senior decision-makers within prospect organisations using a consultative sales approach. Meet or exceed monthly/quarterly new business sales KPIs. Account Management & Renewals (Back to Base) Own strategic relationships across a portfolio of existing customers, acting as their primary point of contact. Deliver a back-to-base sales target through upselling and cross-selling additional products and services. Proactively manage renewal timelines to protect retention and prevent churn. Conduct regular business reviews to track value delivered and surface expansion opportunities. Identify opportunities to broaden customer value through consultancy, additional modules, and strategic initiatives. Customer Success Ensure customers achieve maximum value from Jonas Sports' products and services. Act as the internal voice of the customer, escalating and resolving issues via the right internal teams. Gather structured customer feedback and feed it into the product roadmap, helping prioritise customer-driven enhancements and supporting pilot programmes with select clubs. Turn satisfied customers into long-term advocates and reference customers. Track and report on customer satisfaction and retention metrics. Strategic Partnerships Develop partnerships across governing bodies, clubs, and sports organisations to expand Jonas Sports' network within professional sport. Identify collaboration opportunities with third-party organisations that support growth. Represent Jonas Sports at industry trade shows and networking events. Success Measures New-name revenue growth and new customer acquisition Back-to-base revenue growth (upsell/cross-sell) Customer retention / renewal rate Customer satisfaction and advocacy Pipeline health and conversion rate Strategic partnerships established Product adoption and insight delivered into roadmap Required Qualifications and Skills Experience within professional sport (desirable) with an existing network of industry contacts. Strong track record of hitting sales and/or retention targets. Excellent communication, negotiation, and presentation skills. Willingness and ability to travel regularly to customer sites across the UK as required. Comfortable working independently in a remote/hybrid environment. Good technical/commercial understanding of how software creates value for clients. Personal Characteristics Self-motivated, goal-oriented, and resilient under target pressure. Strong customer service mindset — genuinely curious about client challenges, not just the sale. Consultative approach: able to diagnose needs before proposing solutions with a clear ROI. Comfortable operating across BD, account management, and internal advocacy simultaneously. Professional integrity and persistence. Business Unit: Jonas Sports Ltd. Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. IS THIS YOU?