Discover your 100% YOU with MicroSourcing!
Position: Business Intelligence Analyst |
Location: Bogota, Colombia
Work setup & shift: Onsite | Office hours
Why join MicroSourcing Colombia?
You'll Have
Competitive Rewards: Enjoy a robust and competitive total rewards package that includes, but not limited to, paid time off and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a Business Intelligence Analyst, you will work directly with our operational leadership team to ensure business goals and workforce strategies are perfectly aligned. You will be an integral part of the planning team, identifying trends and risks that impact efficiency. You will partner with Operations, HR, and Training teams to fuel performance outcomes and optimize staffing models. Your day-to-day will involve:
Forecasting & Scheduling: Developing accurate forecasts (volume, AHT, staffing requirements) and managing optimal schedules aligned with business needs.
Capacity Planning: Managing planned and unplanned shrinkage and conducting capacity planning for short- and long-term staffing needs.
BI & Dashboarding: Designing, building, and maintaining dashboards and reports (daily, weekly, monthly) to translate data into actionable insights.
Process Automation: Automating reporting processes using BI tools such as Power BI, Tableau, or Looker to support data-driven decision making.
KPI Analysis: Performing deep-dive analysis on key metrics including Service Level, Occupancy, Attrition, and Productivity.
Stakeholder Management: Presenting insights and reports to internal and external stakeholders, acting as a key partner for planning and performance.
What You Need
To succeed in this role with our client, you should possess:
English level: B2-C1
Analytical Background: Proven experience in analyzing schedule adherence, driving compliance initiatives, and identifying operational risks.
Technical Savvy: Proficiency in BI tools (Power BI, Tableau, Looker) and the ability to design and maintain complex reporting structures.
Strategic Optimization: Strong ability to recommend strategies to optimize staffing models, shift patterns, and cost efficiency.
Communication Skills: Excellence in presenting data insights and recommendations in client presentations and stakeholder meetings.
Collaborative Attributes: A drive for results and the ability to partner effectively with HR and Training teams to improve performance.
Operational Intelligence: Deep understanding of workforce KPIs and the ability to translate operational data into strategic business moves.
About MicroSourcing
With over 10,000 professionals supporting over 1,000 clients, MicroSourcing delivers the same uncompromising standards of quality and performance, anywhere and everywhere we operate.
Our 13 delivery centers across the Philippines and Colombia follow a unified framework for governance, data security and service delivery, ensuring consistent outcomes regardless of location.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/