Business Intelligence Manager, Product Analytics

About the team The Agent Software and Advertising (ASA) organization at Zillow Group is at the forefront of revolutionizing the real estate industry. For over two decades, we've been developing cutting-edge technological solutions that simplify real estate transactions and empower professionals across the United States and Canada. Our innovative products and services are designed to enhance efficiency for all users, helping agents stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers. The ASA Business Data, Product Analytics team sits at the center of Zillow's effort to transform the way we provide marketing and productivity tools to agents. As a Business Intelligence Manager on this team, you'll define the measurement strategy for Zillow Pro Platform and other critical ASA products including Zillow Showcase, ShowingTime, Dotloop, Zillow Pro, and other listing marketing and media products. This team plays a critical role in instrumenting key metrics that drive product understanding and prioritization. This Business Intelligence Manager role will contribute directly to establishing the measurement foundation that guides product evolution. About the role This is an exciting opportunity to define the product measurement strategy for Zillow Pro Platform from the ground up. As Business Intelligence Manager, you'll own the strategic framework for how we measure feature adoption and customer activation across Zillow Pro Platform, translating ambiguous product questions into concrete measurement approaches. You'll work directly with product leaders to determine what should be measured—establishing the key indicators of product health, feature success, and user engagement that will guide product roadmaps and investment decisions. You will get to Lead the design and development of business intelligence dashboards and reports that provide clear, timely insight into key performance indicators and operational trends. Translate stakeholder questions into analytical requirements, data definitions, and reporting specifications, ensuring alignment with Zillow’s metrics and decision-making needs. Build, optimize, and document semantic layers, data models, and queries that enable self-service analytics and multi-level reporting across teams. Monitor data quality and integrity across BI assets, investigating anomalies, resolving issues, and partnering with data engineering or source system owners on sustainable fixes. Partner with product, operations, finance, and other stakeholders to analyze complex data sets, identify drivers of performance, and recommend data-informed actions. Standardize BI best practices and reusable components (e.g., templates, calculations, data definitions) to increase consistency, reliability, and scalability of reporting solutions. Provide guidance and training to business users on interpreting dashboards, using self-service BI tools, and applying insights appropriately in their workflows. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $98,900.00 - $158,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $94,000.00 - $150,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Bachelor’s degree in Data Science, Computer Science, Information Systems, Statistics, Mathematics, Business Analytics, or a related field. 5+ years of experience in business intelligence, data analytics, or a closely related field, working with modern BI and data visualization tools. Experience designing and maintaining dashboards, reports, and data models that support cross-functional stakeholders in a technology, product, or operations-focused environment. Experience querying and transforming data using SQL or comparable query languages and working with structured data from multiple sources. Experience collaborating with business and technical teams to define metrics, requirements, and success measures. Or an equivalent combination of education and experience. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025 , and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.