Business Operations Analyst

About Company:

Our client is a Palo Alto–based AI infrastructure and talent platform founded in 2018. It helps companies connect with remote software developers using AI-powered vetting and matching technology. Originally branded as the “Intelligent Talent Cloud, "enabled companies to “spin up their engineering dream team in the cloud” by sourcing and managing vetted global talent.

In recent years, they have evolved to support AI infrastructure and AGI workflows, offering services in model training, fine-tuning, and deployment—powered by their internal AI platform, ALAN, and backed by a vast talent network. They reported $300 million in revenue and reached profitability. Their growth is driven by demand for annotated training data from AI labs, including major clients like OpenAI, Google, Anthropic, and Meta.

Job Description:

Job Title: Business Operations Analyst

Location: Pan India

Experience: 2+ yrs.

Job Type : Contract to hire.

Work Mode: Remote

Notice Period: Immediate joiners.

Roles & Responsiblities:

Role Overview:

Evaluate and compare the quality of responses from multiple AI chatbots across real-world small business use cases.

Responsibilities:

• Create realistic business-related prompts based on defined user goals
• Interact with multiple AI chatbots (max. 5 turns per conversation)
• Assess response quality across clarity, usefulness, and accuracy
• Provide structured feedback and comparative evaluations
• Submit conversation transcripts and evaluation results

Requirements:

• Business owner or strong understanding of small business operations
• Talents must have business-related documents available in English.
• Strong analytical and critical thinking skills
• Ability to follow structured evaluation guidelines
• Comfortable interacting with AI tools

What you'll work on:

• Create engaging visual content for marketing
• Help answer and evaluate situations related to day-to-day operations and customer interactions
• Conduct market research and contribute ideas in your area of expertise
• Work with data to support analysis and financial planning
• Review and evaluate AI-generated responses for small business use cases
• Use tools and input files such as spreadsheets, PDFs, and images as part of your workflow

Observations

Marketing content creation (visual)

At least 30% of conversations user should supply their own business logo or product images

Generating or manipulating visual media such as logo, campaigns, flyers, designs, professional product catalog and artwork. Users want to bring visual ideas to life or modify existing visuals.

Daily Operations & Customer Management

At least 50% of the conversations users should supply file inputs.

Coordinating daily workflows, inventory logistics, team schedules, and automating CRM tasks. Users want to eliminate tedious manual data entry and organize their day-to-day business operations efficiently without relying on specialized software.

Market Intelligence & Ideation

Researching competitor landscapes and target audience behaviors to define Ideal Customer Profiles (ICPs) and pinpoint market saturation. Users want to understand their customers' deep-seated needs and build strategic, SEO-driven roadmaps to launch, grow, or monetize a business.

Data analysis & financial planning

At least 80% of the conversations users should supply file inputs.

Handling budgeting, cash flow tracking, bookkeeping, and streamlined pricing and quoting workflows. Users want to manage their financial runway, understand real-time profitability, and generate quick, accurate estimates to win local business without relying on a dedicated accountant.