Business Operations and Controls Manager

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. What’s In It For You Competitive salary We are globally hybrid (please check the specifics for this role during interview process) Flexible working hours Private Pension Plan fully paid by the company after probation Private medical insurance with Catastrophe cover fully paid by the company Employee recognition program and spot bonuses Purpose of the Job Reporting to the the Regional Head of Client Excellence Team, AMEA, the Business Operations and Controls Manager provides support across operations, corporate administration, quality assurance and governance functions, ensuring efficient delivery of services, accurate maintenance of client records, and adherence to regulatory requirements. The role operates as a key first line of defence for the business ensuring adherence to documented policies, regulatory standards procedures, and compliance requirements. This is a hands-on role suited to an individual with a compliance, risk, or regulated-environment background who demonstrates strong attention to detail and a commitment to quality outcomes. Main Responsibilities Execute CDD and KYC processes for new client onboardings, periodic reviews, and trigger events in line with AML/KYC policies, procedures, and regulatory expectations Maintain accurate, complete and audit-ready client records and documentation Identify and flag potential risks, inconsistencies, or control gaps, driving compliance standards Prioritise tasks based on risk, deadlines, and business needs Liaise with front office, Compliance, and Operations teams across the Group Completion and oversight of onboarding workflows, proactively addressing issues Maintain clear and timely updates within workflow systems and build local expertise in core Operations systems and their associated risk controls Perform client transaction monitoring, or other quality assurance reviews, and remediation activities as required. Lead the RCSA (Risk and Control Self Assessment) for the Singapore office, ensuring it is updated annually in the Group Governance and Risk system Generate reports when required for local and Group management Support the preparation of annual MAS regulatory returns – MAS Form 6 and the MAS LTC Survey – collating and verifying data from the Private Clients and Finance teams Lead iManage data cleanup and data-quality alignment in line with Group filing conventions, and act as local Quality Control reviewer in the Global File Review approval workflow Oversee the outsourcing to Global Capability Center, maintaining its SOP, supporting documentation, quality control log, tracker and complete the annual MAS and Group outsourcing assessments Oversee the local Protecht register, ensuring logged breaches, errors, and complaints being investigated through to closure and remediation Assist management with general operational and administrative tasks as required Knowledge, Skills & Experience At least 5 years experience in risk, compliance, administration, or regulated environments. Strong attention to detail and ability to follow structured procedures. Good organisational and time management skills. Strong written and verbal communication skills. Proficiency in Microsoft Office applications; workflow systems experience is an asset. Previous NavOne or Viewpoint knowledge is beneficial but not essential All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are: We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges. We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be. We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective. We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes. We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships. Equal Opportunities for Everyone Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected] . We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.