Business Operations Associate

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

About the Opportunity

The company empowers developers to stop online fraud at the source.

The team works on turning radical new ideas in the fraud detection space into reality. Its products are developer-focused and clients range from solo developers to publicly traded companies. The organization is a globally dispersed, 100% remote company with a strong open-source focus. Its flagship open-source project has a significant number of stars on GitHub.

The organization has secured substantial funding and is backed by prominent venture capital firms.

As a Business Operations Associate, this role plays a pivotal role in shaping the strategic direction and growth of the organization. This position reports to the VP of Business Operations and comes with the exciting responsibility of advancing critical strategic initiatives. Business Operations serves as a versatile function within the organization, involving a diverse set of projects where no two weeks will be the same. The associate will collaborate extensively with colleagues from various departments, including Product, Engineering, GTM, People, and Finance. This role offers unique visibility into a hyper-growth startup, providing the opportunity to shape its trajectory and make a substantial impact.

Key Responsibilities

Strategic Planning & Execution

• Manage goal setting process and closely monitor progress, promptly identifying and addressing deviations from goals in collaboration with leadership.
• Contribute to strategic planning by defining OKRs (Objectives and Key Results).
• Conduct research to develop informed perspectives and recommendations that support leadership decision-making.

High Quality Decision Making & Leadership Alignment

• Ensure that every employee at the organization has access to the right information at the right time, supporting better decisions and clarity among leadership.
• Experiment, analyze, and develop recommendations that enable better business decisions.
• Play an important role in planning and building content for company-wide All-hands meetings and offsites.

Process Improvements & Efficient Operations

• Partner with leaders throughout the organization to ensure widespread adoption of the company-wide operating system, fostering continuous improvements as the organization evolves and learns.
• Create processes that streamline knowledge sharing and best remote work practices throughout the organization.
• Become an expert with a specific knowledge management tool and help improve it as the Single Source of Truth (SSOT).
• Roll up your sleeves and help wherever there is a critical need in the organization.

Required Qualifications

• 3 - 6 years of experience with a combination of management consulting, technology investment banking, venture capital, and/or startup operations.
• Located in the US or Canada.
• Exceptional attention to detail, marked by organizational prowess, proactiveness, and a commitment to rigor in work.
• Strong stakeholder management skills, including effective written and verbal communication with senior leadership.
• Analytical thinking with a track record of utilizing data to inform business decisions.
• Quick learner who embraces the ambiguity of a startup and has a proactive approach to problem-solving.
• Curiosity and fluency with AI tools and how they can improve the way work gets done. Regular experimentation, sharing of learnings, and eagerness to help shape AI adoption across the organization.
• Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.

Additional Information

For US-based employees, the cash compensation range for this role is $109,000 - $125,000. Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

Due to regulatory and security reasons, there are a small number of countries where the organization cannot have teammates based. Additionally, because the organization is an all-remote company and people can join its workforce from almost any country, visas are not sponsored. Teammates need to be authorized to work from their home location.

The organization is dedicated to creating an inclusive work environment for everyone. It embraces and celebrates the unique experiences, perspectives, and cultural backgrounds that each employee brings to the workplace. The organization strives to foster an environment where employees feel respected, valued, and empowered, and team members are at the forefront in helping to promote and sustain an inclusive workplace. People from underrepresented groups in tech are highly encouraged to apply.

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.