Business Operations Lead

Role Purpose The Business Operations Lead / Manager is a critical role for a strategic professional motivated by organisational excellence and large-scale impact. This position is the primary driver of the frameworks, policies, and standards that synchronise our GTM, Finance, Revenue Operations, and Systems departments. We are looking for a high achiever who is energised by solving complex problems and creating a lasting legacy through operational clarity. Key Responsibilities Project Management & Orchestration: Lead complex, large-scale projects from conception to completion, ensuring all milestones are met across multi-departmental workstreams. Orchestrate the Business Rhythm: Design and manage the strategic meeting structure, including Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR), ensuring the entire leadership team is aligned on key performance indicators. Architect Operational Policy: Proactively identify and resolve friction in cross-functional workflows by establishing official standards and performance evaluation frameworks that drive consistency. Cross-Functional Coordination: Facilitate high-stakes alignment conversations between GTM leaders, Finance, and Product to resolve friction points and synchronise decision-making. Data Strategy & Governance: Partner with Systems and Revenue Operations to ensure reporting structures provide a single, accurate source of truth for executive decision-making. Qualifications & Requirements Professional Experience: 6+ years in Business Operations, Strategy, or a similar role, with deep expertise in Project Management and cross-functional coordination . Navigating Ambiguity : A proven ability to provide structure and clear direction in undefined environments; you are motivated by the challenge of creating order from complexity. Success-Oriented & Open: A high degree of operational openness and a receptivity to diverse perspectives, combined with an intense drive to achieve measurable results. Analytical Excellence : Strong systems-thinking abilities with a focus on creating logical, scalable structures that solve real-world business problems. Stakeholder Mastery: Proven ability to navigate complex organisational structures and achieve results through interpersonal skills and consensus-building. Languages: * English & Mandarin: Professional fluency (written and spoken) is required for all candidates. Cantonese: Mandatory for candidates based in Hong Kong ; considered a significant advantage for candidates in Singapore .