Business Operations Manager

Business Operations Manager Location: Guernsey Schedule: Monday to Friday, 36.25 hours per week Working Arrangement: Hybrid / On-Site Contract Type: Permanent About the Role The Operations Manager – Guernsey reports to the Operations Director – Jersey and provides operational coordination, governance support, and delivery oversight across the Guernsey business. Acting as a central coordination point between Business Units and Shared Services, this role helps ensure operational matters, board reporting requirements, KPI MI inputs, and change initiatives are managed in a structured, consistent, and accountable way. You will work closely with operational leadership, the Data Metrics team, Business Units, and Shared Services to strengthen visibility, follow-through, and escalation across key operational activity. This role does not replace ownership within Business Units or Shared Services; it provides the structure, tracking, and escalation support that enables priorities to be delivered effectively. Key Responsibilities Coordinate preparation and delivery of board update reports, including gathering inputs across teams (with support from the Project Manager where applicable) and ensuring timely submission to the required standard Partner with the Data Metrics team to coordinate accurate and timely inputs into KPI MI reporting suites, dashboards, and operational trackers Track reporting actions, dependencies, and outstanding inputs; proactively follow up to maintain delivery discipline and quality Identify, challenge, and escalate reporting gaps, inconsistencies, delays, and unresolved dependencies that require leadership input Provide day-to-day operational oversight by tracking operational initiatives, agreed actions, and outcomes through to completion Act as the central coordination and escalation point between Business Units and Shared Services to resolve cross-business operational issues Identify recurring operational themes, dependencies, and blockers; translate insights into clear actions, risks, and escalation points Participate as a member of the Policies and Procedures Committee and support governance standards and consistent ways of working Lead and develop direct reports through regular check-ins, objective setting, prioritisation, and performance follow-up Support structured project and change delivery by coordinating stakeholders, tracking risks/blockers, and ensuring operational follow-through after change activity Required Qualification/Experience: Proven experience in operations management, operational coordination, governance, or delivery oversight in a multi-stakeholder environment Strong organisational skills with the ability to manage multiple priorities, deadlines, and dependencies across teams Demonstrated capability working with KPI MI, operational data, dashboards, and reporting packs, with high attention to detail Strong communication skills, including the ability to coordinate inputs, provide constructive challenge, and drive actions to closure Experience escalating risks/issues appropriately and supporting resolution of cross-functional operational challenges People management experience or clear capability to lead, prioritise work, and build accountability within a team. Preferred Qualification/Experience: Accounting background (part-qualified or qualified) or strong commercial awareness and understanding of operational performance drivers Experience coordinating board reporting inputs and governance routines (actions, minutes, committee packs, dependencies) Experience supporting change initiatives, workstream tracking, and delivery governance across business units and shared services Familiarity working alongside data/metrics teams to define, validate, and improve MI inputs and reporting quality