Business Process Analyst / Technical Writer

Benefits: 401(k) Competitive salary Dental insurance Health insurance Vision insurance Title - Business Process Analyst / Technical Writer Client - NOAA Location - Remote Duration - 1 year contract Key Responsibilities Meeting Attendance and Information Gathering • Attend up to four to five virtual meetings per week with NOAA OAR administrative teams and up to three to four per week with portal development staff. • Come to each session prepared with a structured agenda and specific open questions rather than attending passively. • Capture meeting minutes, decisions, and action items, and issue them within one business day. • Maintain a running action item register with named owners and due dates, reconciled at each subsequent session. SOP Compilation and Formatting • Compile administrative workflows into clear, accurate Standard Operating Procedures suitable for handoff to developers. • Apply a single standardized template across all teams so the SOP library is consistent from the first document to the last. • Return drafts to the owning team for validation, adjudicate comments, and manage version control and change logs. • Deliver SOPs iteratively as teams complete them, and assemble a consolidated final package at the end of the engagement. Portal Requirements Documentation • Decompose validated SOPs into discrete, testable requirement statements written for programmers, not administrators. • Assign each requirement a unique identifier, a source reference, a priority, and an acceptance criterion. • Map user workflows to ticketing system capabilities, including roles, request types, routing rules, status transitions, approvals, notifications, and exception handling. • Maintain full traceability from SOP section to requirement to portal capability, and manage the requirements baseline through a logged change process. Cross-Team Coordination • Identify where administrative teams handle the same function differently, and log each discrepancy with both variants and the rationale behind them. • Convene the affected team leads and drive reconciliation at the working level, escalating only where teams cannot agree — and escalating with options and a recommendation, not an open question. • Communicate approved documentation changes to affected team leads proactively so alignment is maintained rather than periodically restored. Portal Developer Coordination • Serve as the single interpretive channel between administrative intent and system configuration. • Acknowledge developer questions within one business day and provide a substantive answer or a scheduled working session within three. • Where a technical constraint makes a documented workflow unbuildable, return to the process owner with the constraint and a proposed alternative. • Deliver workflow and configuration data in the structure the development team has agreed to consume. User Instruction Development • Write step-by-step end-user portal instructions organized by the task the user is trying to accomplish rather than by system menu structure. • Validate instructions by walking the documented steps in the built system before release. Deliverable and Quality Management • Produce weekly meeting summaries and monthly status reports on a fixed cadence. • Run a documented quality check against accuracy, clarity, completeness, and template conformance before every submission. • Track and report risks, blockers, and stalled reviews before they threaten the schedule. Required Qualifications • Bachelor's degree in English, Communications, Information Systems, Business Administration, or a related field. Additional directly relevant experience may substitute for the degree. • Five (5) or more years of professional experience in technical writing, business analysis, process documentation, or requirements development. • Demonstrated experience authoring Standard Operating Procedures, process documentation, or workflow documentation for an organizational audience. • Demonstrated experience translating business or administrative processes into system requirements for a development team. • Experience facilitating working sessions and eliciting process detail from subject matter experts who are not documentation professionals. • Experience coordinating across organizational boundaries and resolving conflicting process definitions between groups. • Advanced proficiency with Microsoft Word, including templates, styles, and version control, plus working proficiency in Microsoft Excel. • Proficiency with virtual meeting platforms such as Microsoft Teams, Zoom, or Google Meet, and with shared document repositories such as SharePoint or Google Drive. • Exceptional written English, with the ability to produce documents that require minimal editing before client delivery. • U.S. work authorization and the ability to pass standard Federal contractor onboarding. • Reliable high-speed internet and a suitable home office. This role is fully remote and no Government equipment is provided. Preferred Qualifications • Prior experience supporting NOAA, the Department of Commerce, or another Federal agency. • Experience documenting requirements for a ticketing, service request, ITSM, or workflow platform such as ServiceNow, Jira Service Management, Salesforce Service Cloud, Remedy, or Zendesk. • Experience with shared services, administrative consolidation, or business process improvement initiatives. • Familiarity with requirements traceability practices and requirements management tooling. • Experience producing end-user training materials, quick reference guides, or job aids. • Working knowledge of process mapping notation such as BPMN, swimlane diagrams, or Visio-based workflow modeling. • Certification such as CBAP, CCBA, PMI-PBA, or a technical writing credential. • Experience working under an ISO 9001 quality management system. This is a remote position. Compensation: $85,000.00 - $100,000.00 per year H & R provides a broad range of technical services that emphasize high level architectural evaluation, design, and planning, information engineering and re-engineering, systems integration for multiple platforms and data sources, and management consulting services focused on better information for business decision making.