Business Product Lead

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. Join us at a pivotal moment as we deliver a major clinical systems transformation programme, leading the transition from to SystmOne and helping create a single Electronic Patient Record platform that will support better, more connected care across Marie Curie services. You'll be a part of a collaborative and forward-thinking team responsible for ensuring Marie Curie's critical business and clinical systems deliver real value to colleagues, patients and services across the organisation. Working closely with operational, clinical, digital and technology teams, you'll play a key role in improving processes, enabling better decision-making and supporting the delivery of high-quality care through effective use of technology. As Business Product Lead, you'll shape the future of one of our most important systems, ensuring it continues to meet the evolving needs of the organisation. You'll act as the bridge between users, business functions and technology teams, driving improvements, championing innovation and helping colleagues get the most from the systems they rely on every day. Your work will directly support service delivery, operational efficiency and positive outcomes for patients and families. Your Impact: Lead the development, optimisation and continuous improvement of key business and clinical systems, including SystmOne. Act as the subject matter expert, providing guidance on system capabilities, enhancements and best practice. Work closely with stakeholders across the organisation to understand business needs and translate them into effective system solutions. Lead system upgrades, releases, testing and change initiatives to ensure successful implementation. Monitor system performance, service delivery and agreed KPIs, taking action to address issues and risks. Develop and deliver user training, guidance and support materials to maximise adoption and effective use of systems. Drive improvements in data quality, governance and reporting capabilities. Manage relationships with external suppliers and system partners to ensure high-quality service and support. Identify opportunities to streamline processes and introduce more efficient ways of working. Key Requirements: Experience working with and developing business-critical IT systems, particularly SystmOne. Demonstrable experience leading system improvements, enhancements or implementation projects. Strong stakeholder management skills, with the ability to build effective relationships at all levels. Excellent communication skills, with the confidence to explain complex concepts to both technical and non-technical audiences. Proven ability to influence change and drive adoption of new processes or ways of working. Strong analytical and problem-solving skills, with the ability to identify practical solutions to complex challenges. Experience delivering training, support and guidance to end users. A collaborative approach and commitment to continuous improvement, customer service and delivering positive outcomes while meeting deadlines. Please see the full job description HERE . Application & Interview Process As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Close date for applications: 14 August 2026. We encourage early applications as we may close the job advert sooner after receiving a sufficient number of applications. Salary: Up to £42,230 per annum Contract: Fixed-term 12 months, full-time (35h per week) Location: Home-based (UK) with occasional travel Benefits you’ll LOVE: Flexible working. We’re happy to discuss flexible working at the interview stage. 25 days annual leave (exclusive of Bank Holidays) Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) Loan schemes for bikes; computers and season tickets Continuous professional development opportunities. Industry-leading training programmes Wellbeing and Employee Assistance Programmes Enhanced bereavement, family friendly and sickness benefits Access to Blue Light Card membership Subsidised Eye Care 15% discount in-store at our Marie Curie Shops (Terms & Conditions apply) At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share. We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences. We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected] . Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.