Business Relationship Manager

Company Description Kolomoni is a digital finance solution from Kolomoni Microfinance Bank, a licensed institution regulated by the Central Bank of Nigeria, focused on delivering an excellent banking experience. Through its mobile and web apps, Kolomoni offers savings, investment, loan, payment, and agency banking services in a secure, fast, and convenient way. The platform makes financial products accessible to a wider audience, including individuals who previously could not access elite-level savings and investment options. Kolomoni provides a diverse range of offerings designed to support financial freedom and empower customers to manage and grow their money. The organization is committed to innovation, customer-centric services, and inclusive financial growth.

Role Description The Business Relationship Manager is a full-time, remote role responsible for building, maintaining, and expanding relationships with individual and corporate customers using Kolomoni’s financial products and services. This role involves identifying customer needs, recommending suitable savings, investment, loan, and payment solutions, and ensuring a positive end-to-end customer experience. The Business Relationship Manager will monitor client accounts, follow up on leads, manage portfolios, and collaborate with internal teams to resolve issues promptly. The role also includes gathering feedback, analyzing customer and market trends, supporting campaigns to drive product adoption, and preparing regular performance and relationship reports. The Business Relationship Manager will represent Kolomoni in virtual meetings, webinars, and partner engagements to promote the brand and deepen business partnerships.

Qualifications

• Strong relationship management, account management, and client service skills, with a focus on building trust and long-term partnerships.
• Competence in sales, business development, and negotiation to drive product adoption and portfolio growth.
• Solid communication, presentation, and interpersonal skills for engaging diverse customer and stakeholder groups.
• Analytical and problem-solving abilities to interpret customer data, identify trends, and propose effective solutions.
• Familiarity with digital banking, financial services, or fintech products, including savings, investments, loans, and payments.
• Ability to work independently in a remote setting, manage priorities, and collaborate effectively with cross-functional teams.
• Previous experience in banking, microfinance, fintech, or customer-facing roles is highly beneficial.
• Comfort with CRM tools, digital collaboration platforms, and basic productivity software (e.g., spreadsheets, presentations).