Business Support Coordinator - Strategy

JOB DESCRIPTION JOB PURPOSE The Business Support Coordinator (BSC) - Strategy provides comprehensive administrative, operational, and coordination support to the assigned department and its leadership team. The role is responsible for ensuring the efficient day-to-day functioning of the department by managing schedules, documentation, communications, reporting, and project coordination activities. The BSC serves as a key liaison between internal and external stakeholders, supports departmental initiatives and governance requirements, and contributes to operational excellence through strong organization, discretion, and proactive execution. DUTIES AND RESPONSIBILITIES 1. Administrative & Executive Support Provide day-to-day administrative support to the Department Head and team. Manage calendars, schedule meetings, and coordinate appointments to ensure effective use of time. Prepare agendas, briefing materials, reports, presentations, and correspondence. Draft emails and manage incoming communications, ensuring timely responses and follow-up. Coordinate travel arrangements, itineraries, and expense submissions where required. Support meeting logistics including venue arrangements, technology setup, materials preparation, and post-meeting follow-up. 2. Project & Operational Coordination Support the execution of departmental projects and strategic initiatives by tracking timelines, deliverables, and milestones. Maintain project documentation and trackers using appropriate systems and tools. Coordinate activities across departments to ensure alignment and timely completion of tasks. Assist with the preparation and analysis of departmental performance metrics and operational reports. Support continuous improvement initiatives aimed at enhancing departmental efficiency and effectiveness. 3. Documentation & Records Management Maintain accurate physical and electronic filing systems in accordance with company policies and applicable regulatory requirements. Draft, format, proofread, and edit documents, reports, and presentations. Ensure proper recordkeeping of sensitive and confidential information. Maintain databases, dashboards, trackers, and departmental records. Ensure documentation is updated and accessible in shared systems (e.g., SharePoint, Teams, other platforms). 4. Communication & Stakeholder Engagement Serve as a point of contact for internal and external stakeholders interacting with the department. Coordinate and distribute internal and external communications as required. Liaise with cross-functional teams to facilitate information flow and follow-up on action items. Support stakeholder requests, queries, and reporting requirements. 5. Reporting & Analysis Support Assist in compiling, analysing, and summarising data for reports, executive updates, and presentations. Prepare summary reports and dashboards to support informed decision-making. Monitor and track departmental activities, budgets, or operational indicators where applicable. 6. General Administrative Support Perform routine administrative tasks including filing, scanning, document organization, and records management. Manage incoming and outgoing correspondence. Support departmental meetings and events. JOB COMPETENCIES · Strong organizational and planning skills with keen attention to detail. · High level of discretion and ability to handle confidential information. · Ability to multitask and prioritize in a fast-paced environment. · Strong written and verbal communication skills. · Demonstrates initiative, sound judgment, and problem-solving ability. · Collaborative, service-oriented mindset with strong interpersonal skills. · Ability to work independently while supporting multiple stakeholders. · Professional demeanour and strong ethical standards. TECHNICAL SKILLS · Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). · Working knowledge of collaboration platforms (e.g., Microsoft Teams, SharePoint or similar tools). · Ability to prepare professional reports, presentations, and executive documentation. · Familiarity with project management or tracking tools is an asset. · Functional knowledge relevant to the assigned department (e.g., governance, finance, audit, HR, digital, sustainability) is an advantage. QUALIFICATIONS Bachelor’s Degree in Business Administration, Management, Finance, Human Resources, Accounting, Law, or a related discipline. Associate Degree with relevant experience may be considered. Professional certifications or pursuit of further professional development is an asset (where relevant to the department). EXPERIENCE Minimum of 3–5 years’ experience in an administrative, executive support, or coordination role. Experience supporting senior leadership or cross-functional teams is preferred. Experience in a regulated, corporate, or group environment is an asset. INTERESTED AND QUALIFIED CANDIDATES: Please submit your detailed application by August 14th 2026 , by clicking here. Only suitable candidates will be shortlisted and contacted for an interview.