Business Support Domains Supervisor

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you’ll do The role is responsible for supervising a team of onsite engineers that supports CRM, ERP, Billing and Mediation applications focusing on services availability providing great customer experience to internal and external customers. Supervise a team of Οperations Εngineers Coordinate Incident, Problem and Service management activities Coach Engineers to achieve their goals, bring in best practices and push for innovation Act as a Subject Matter Expert in technical/architectural decisions related to the applications in scope of the team(s) Develop and implement strategies to expedite the transfer of L2 activities to L1 Build solid collaboration processes between onsite and offshore teams Manage the support Vendors and monitor SLAs/KPIs Monitor day to day activities and report performance KPIs to stakeholders Drive operations automation initiatives (CI/CD, DevOps, monitoring tools) Who you are Recognised as expert in the Business Support domain with a proven track record Bachelor’s Degree in Computer Science or Engineering or previous demonstrated work experience At least 3 years of experience in leading/ coaching/mentoring a team of Engineers Good knowledge of ITIL framework and experience in practicing it Strong ability to evaluate, lead and adapt to change, shifting demands in different situations Excellent analytical and problem- solving skills to bridge the gap between teams and functional areas Passion for continuous improvement in processes, team members and yourself Brings in best practices, pushes innovation, drives results based on KPIs Self-motivated, with strong time-management skills and the ability to juggle multiple balls Ability to influence, mentor, and collaborate with agile development teams Excellent written and verbal communication skills, in both Greek & English and with both technical and business audiences Experience in Telco industry will be an asset Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's in it for you Award-winning work environment -certified #1 Top Employer in Greece Competitive pay, bonus & remuneration package Private Health & Medical Insurance Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love Unlimited access to learning resources and trainings Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service Remote work equipment to help you create a comfortable, ergonomic workspace at home Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services Extra days off: Vodafone Day, Family Day, Volunteering Day Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking Special employee offers and discounts Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.