Business Systems Analyst (Finance)

Business Systems Analyst (Finance) Company Overview team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.3 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services. team.blue ’s brands are a mix of traditional hosting businesses offering domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe. Job Summary We are looking for a proactive and detail-oriented Business System Analyst to support BAU operations and continuous ERP process enhancements. In this role, you will support the Finance Transformation programme by enabling Agile delivery practices across ERP rollout projects, BAU evolutives, and change requests (CRs). Acting as a key bridge between Finance, IT, and Systems teams, you will ensure effective ticket management, process improvements, and stable ERP operations across the organisation. You will also play an active role in identifying opportunities to leverage AI tools and automation to drive efficiency and smarter decision-making. Key Responsibilities BAU Support & Operations Monitor BAU support activities related to ERP and Finance systems. Review, prioritise, and track JIRA tickets (incidents, service requests, and change requests). Ensure proper documentation, classification, and follow-up of tickets. Maintain clear communication with stakeholders on ticket status and ETAs. Process Enhancements & Automation Identify process gaps and inefficiencies in ERP and Finance workflows (P2P, OTC, R2R). Gather business requirements and translate them into functional specifications. Support the design and implementation of process improvements and automation initiatives, including AI-assisted workflows. Explore AI tools (e.g. copilots, LLM-based assistants, RPA) to automate repetitive Finance and ERP tasks. Work closely with Integration and Data teams to ensure alignment across systems. AI & Innovation Champion the adoption of AI and intelligent automation within Finance and ERP operations. Collaborate with IT and Data teams to pilot and scale AI-driven process improvements. Stay current with emerging AI tools and trends relevant to Finance transformation and ERP ecosystems. Support the documentation and governance of AI initiatives, ensuring responsible and compliant use. Governance & Communication Ensure proper tracking and reporting of BAU and enhancement activities. Support backlog grooming and prioritisation. Prepare regular status updates for stakeholders. Maintain documentation of processes, workflows, system changes, and automation solutions. Qualifications & Experience Bachelor’s degree in Business, IT, or a related field. Excellent communication skills in English (written and spoken). Strong analytical and problem-solving skills with attention to detail. 3 to 5 years of experience in a Business Systems Analyst, ERP Analyst, or similar role. Experience managing JIRA tickets and working in structured BAU environments. Knowledge of ERP process areas (P2P, OTC, R2R) and automation initiatives. Familiarity with AI tools and technologies (e.g. Microsoft Copilot, ChatGPT, RPA platforms such as UiPath or Power Automate) applied in a business or Finance context. Understanding of responsible AI usage, data privacy, and governance considerations. Ability to work independently in a fast-paced, international environment. “Come as you are” Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. ESG "At team.blue , our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here .” Department Finance Locations Lisboa - Portugal Remote status Hybrid Employment type Full-time Seniority Mid - Senior level LinkedIn Company Page team.blue Lisboa - Portugal About team.blue Global The most trusted digital enabler team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and has more than 3,000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services. Click here to read more about team.blue