Business Systems Analyst III

Business Systems Analyst III (BSA) will represent the business community and IT to solicit, analyze, document, and prioritize business processes, proactively identify opportunities for improvement and delivering a resolution. The BSA will partner will all levels of the organization and external parties to understand and document business requirements, processes and workflows developing both written and visual depictions of requirements and process flows. The BSA will work with developers to write functional and technical specifications that achieve those requirements, serve as a subject matter expert to the developers building those functions, and work with the QA team to test the developed functionality. The BSA will negotiate agreements and commitments between business partners (internal and external) and IT from initial request and requirements gathering through to implementation, support, and maintenance. The BSA will be a subject matter expert and assist with production support of applications within their area. As a Sr. BSA you will be responsible for mentoring other BSA’s and recommending and instituting business analysis best practice, tools, and methodology towards standardization of deliverables and procedures and collaborating with Development and QA Leads to uphold and improve SDLC processes. Be the Business/SME liaison back to the business leadership or IT Staff to influence, manage change, and educate for priority setting to ensure business commitments and objectives are met. Lead cross-functional work sessions with both the business and IT customers to capture stakeholder needs and required system requirements/features. Collaborate with PM’s in creating the Project Charter, SLAs, and Statements of Work. Partners with the cross functional IT teams to identify resources required to accomplish the goals and objectives of the project. Evaluate the impact of potential software and process changes on the organization. Lead development, documentation, and analysis of detailed functional and/or technical requirements Lead the development of system solution design for existing and new capabilities using a thorough understanding of business process and requirements as well as system capabilities and architecture. Lead the creation of integration mapping documents for application integration and working with Integration developers to bring it to fruition. Lead and/or assist Quality Assurance with development of testing criteria. Lead small to medium projects/change initiatives with Business, Vendors, and IT Work closely with PMs in multi-departmental large and complex projects and change initiatives. Initiate problem analysis, explore solutions, prepare, and present information. Provide hyper care support and post implementation monitoring during initial rollout. Support production activities such as: Triage, troubleshooting. Vendor management Data analysis (e.g., SQL / data analysis) Product and compliance requests. Conduct system demonstrations and training sessions, as well as participate in design/review of training content. Assist and mentor Business System Analyst I & II positions. Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Designs new solutions by analyzing requirements; constructing workflow charts and process flows and system design diagrams; studying system capabilities; writing specifications. Improves systems by understanding current practices, designing modifications. Recommends controls by identifying problems, writing improved procedures. Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget. Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. Maintains system protocols by writing and updating procedures. Maintains user confidence and protects operations by keeping information confidential. Prepares technical reports by collecting, analyzing, and summarizing information and trends. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Conducts studies pertaining to development of new information systems to meet current and projected needs. Plays a key role in communicating issues related to projects/request to the business unit and programming/technical staff. Directs and coordinates work of others to develop, test, install, and modify programs. Responsible for application support to triage & resolve incidents escalated by L1/L2 as per the agreed SLAs and timelines. Performs root cause resolution on support tickets and continues to look for Operational efficiency and leverage of technology assets on an ongoing basis. Leverage data to make informed decisions and trends; uses data to influence business outcomes. Coordinate with appropriate vendors for support of applications. Meeting the physical requirements – listed below. Other duties as assigned. 7 – 10 years of experience as a business analyst designing technical business processes with a strong understanding of application programming, database, and system design. 5+ years of experience in integrating applications in both On-prem and Cloud environments. 5+ years of experience of working in various sizes of application development/enhancement projects. Expertise in business processes and technology solutions. Experience in Programming environment - NET, Javascript frameworks, HTML 5/CSS. Working knowledge in SQL and Oracle DB environment. Experience in leveraging API’s. Experience in UI design. Experience in conducting various types of Testing and associated testing cycles. Experience in ERP environment is a plus – Finance or HR in a distributed environment – Retail, Hospitality, Distribution, Warehousing. Experience in working with packaged ERP applications like Oracle, Salesforce, SAP is a plus. Good working knowledge of client server architectures. Demonstrated strong background in preparing As-Is process documentation, To-Be process documentation, and performing detailed gap analysis Expertise in generating reports and dashboards measuring business KPIs. Excellent communication and presentation skills (written & oral).