Business Systems Designer

Job Description This is a remote position. About think bridge thinkbridge is how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solving technology problems like these involves a lot more than code. That’s why we encourage think ’ers to spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, you won’t be hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization. It’s all about challenging yourself while you challenge small thinking. thinkbridge is a place where you can: Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues. Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done. Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship. thinkbridge..there’s a new way there. ™ We live by five core values: Outcomes, Quality, Ownership, Accountability, and Communication . This role embodies all five - you'll own outcomes, maintain high technical standards, and communicate effectively across all levels. Experience Level: Mid-Level - Business Systems Designer with 5+ years of experience in technical consulting, SaaS market fluency. Expertise in AI and automation. Role Overview: We are seeking a Business Systems Designer ; you will transform how our clients work by uncovering hidden inefficiencies and designing systems that cut wasted time and unlock growth. You will lead discovery sessions to map current chaos, then architect future-state workflows that executives can understand and our developers can effectively build. Working alongside Project Managers and Automation Developers, you will be technical enough to design systems that work, but business-savvy enough to sell the vision, without getting bogged down in the actual implementation. What is expected of you? Lead and communicate strategic discovery to surface bottlenecks, quantify impact, and understand priorities with client stakeholders from frontline staff to C-suite. Model current-state processes and data flows, then sketch future-state workflows that take advantage of better tools, data, and automation Evaluate and select the right mix of SaaS, AI, and integration options, balancing speed, cost, and scalability for each client's unique context Draft phased implementation roadmaps that guide our development teams and keep executives bought in throughout the transformation Translate technical trade-offs into clear narratives that move both CFOs and developers, without getting lost in jargon Coach client stakeholders through change, building champions and addressing concerns as new systems roll out Partner with our Automation Developers to validate designs, test edge cases, and ensure delivery hits the mark What we expect from you as a part of this job? Technical teams respect your designs because they're grounded in reality and well-documented Business leaders trust your judgment and cite your insights in their own presentations Clients adopt your blueprint, see measurable gains, and come back asking "what else can we build together?" Implementation runs on time and on budget because your workflows and requirements are clear and grounded. Developers can understand and quote your data diagrams without rewriting them. You become the go-to advisor executives invite into strategic discussions Requirements Must have skills: Must have 5+ years with a mix of technical consulting with hands-on process design for mid-market clients in consulting, agency, or internal transformation roles Process design mastery: You can diagram complex workflows and spot bottlenecks quickly, whether using formal frameworks or digital whiteboards. Systems thinking and data architecture: Comfortable with relational schemas, API patterns, and designing clean hand-offs between systems without getting lost in technical weeds SaaS market fluency: You track the shifting landscape and know when to recommend existing tools versus custom builds across CRMs, ERPs, and automation platforms Cross-industry experience showing you can learn new domains quickly and get to the heart of what matters: process, people, and tools Strong facilitation and communication skills with proven ability to lead stakeholder interviews and earn trust up to the C-suite Technical literacy around integrating tools and workflows and modern automation, with understanding of when to use no-code versus custom development AI and automation expertise: You must have the ability to identify practical AI applications and have built demos or use cases that helped non-technical leaders see the possibilities Good to have skills Hands-on familiarity with popular no-code tools like Zapier, Airtable, or Make that our clients use Familiar with mid-market CRMs and ERPs and general implementation & integration quirks Understanding of how mid-market companies think about budgets, timelines, and resources when adopting new technology Basic SQL or Python skills for quick data analysis or proof-of-concepting Experience helping non-technical teams adopt new workflows without overwhelming them Benefits What we offer Dedicated Learning & Development Budget – Fuel your growth with resources dedicated to skill enhancement. Cutting-Edge Projects – Work on exciting projects using the latest technologies. Employee-Friendly Leave Policy – Enjoy ample leave options to maintain a healthy work-life balance. Work Environment Remote-First Culture: At thinkbridge, we all work from wherever we choose but come together during set hours to collaborate. Using simple online tools, we stay connected and get great work done. Leave & Time-off – All leaves taken are paid leaves. And all the leave and time off are likely pre-approved leaves intended for planned vacations, personal commitments, or any other needs requiring prior approval Comprehensive Medical & Term Insurance: Full coverage for you and your family peace of mind. Work-From-Workweek (WWW): Twice or thrice a year, we come together for One-week sprints to collaborate in person, foster stronger team bonds, and align on goals. All travel expenses are covered in the form of an allowance which is called a work week allowance. We organize city-wise, company-sponsored local meetups—fun-filled day outings with your colleagues! At thinkbridge, you get reimbursed for approved certifications and short courses that support your role We embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued. Join thinkbridge to be part of a purpose-driven, innovation-led organization that invests in your growth and empowers you to build a brighter future.