Business Systems Engineer

The business systems engineer is responsible for ensuring the internal business systems are secure, reliable, and effective in supporting the company. They lead the implementation, operation, and continual improvement of these systems, while contributing to the discovery, evaluation, and design of new technologies and enhancements to existing platforms. Plan, administer, configure, and continually improve the company's hybrid Google Workspace and Microsoft 365 environments, and operate them day-to-day. Manage user identities, groups, authentication, and authorisation, ensuring staff and external collaborators are provisioned with appropriate access throughout their engagement with the company. Manage and support company laptop and desktop devices across Windows, macOS, and a diverse Linux estate encompassing Debian-derived, Redhat-derived, and Arch-derived desktop distributions. Manage company mobile devices running Android and iOS, encompassing enrolment, setup, security, and user support. Develop, maintain, and evolve standard configurations and approved variations for business systems and managed devices; ensuring they remain secure, consistent, and appropriate to company needs. Develop and maintain information structures and collaboration environments that enable staff and external groups to locate, share, and manage documents effectively, while ensuring appropriate governance and security. Maintain operational oversight of the company's business systems, proactively identifying issues, coordinating responses, and engaging with vendors to ensure reliable service delivery. Work collaboratively with colleagues across the company, taking ownership of business systems while coordinating with other teams on shared technologies, integrations, and processes. Produce and maintain clear technical documentation, operational procedures, and user guidance. Identify opportunities to simplify and improve the administration of business systems through effective configuration, standardisation, and appropriate use of automation. Work with the Technology Strategy & Architecture, Product and Software teams to evaluate, implement, and continually improve business systems that support the company, contributing to technical evaluations, proof-of-concept work, and deployment planning. Administer business system licensing and vendor relationships, ensuring platforms remain appropriately provisioned, supported, and cost-effective. Fervently extol and advance initiatives that improve information safety and staff productivity. Adopt and advocate our vision, always considering our ethical and environmental stances. Comfortable working with highly technical users who have diverse workflows, vocal technical opinions, and a preference for autonomy. Accustomed to bridging technical concepts into less technical audiences. Discretion and confidentiality Willingness to approach any new tasks and learn new skills Ability to work at pace, especially under pressure Qualifications/Experience; Experience administering diverse business systems in a technical company. Excellent interpersonal and communication skills. Experience administering Google Workspace or Microsoft 365; ideally both. Strong understanding of identity and access management. Experience working with complex group and permissions setups spanning multiple organisations. Expertise creating diagrams and descriptions of varied technical solutions, and communicating these. Familiarity with endpoint-management platforms. 🐷💰 NEST pension scheme: Your future self will thank you—CUDO contributes to your pension through the NEST scheme, helping you build a comfy nest egg. 🌞🌴 Unlimited holiday policy: Take the time you need to rest, recharge, and explore. We trust you to manage your time off responsibly—no cap, just balance. 🛋️💻 Remote working: Work from wherever you feel most productive—home, café, or co-working space. We’re remote-first and proud of it! 🚴‍💻 Tech & cycle scheme: Swap the commute for fresh air and smarter gear! This scheme helps employees save on bikes and tech essentials—whether you're pedalling to work or powering through your day with new devices. Healthier, greener, and a little more high-tech. 🛌💼 Enhanced sick pay: If you're unwell and out of probation, we've got you covered: First 13 weeks = full pay Next 13 weeks = half pay Subject to meeting the criteria in our Absence Policy, it's our way of supporting you through recovery without added stress.