Business Systems Manager

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com . POSITION SUMMARY The Business Systems Manager leads the team in streamlining systems, processes, training, issue resolution, and projects. This role is responsible for enhancing the efficiency and effectiveness of Customer Care and Private Sales operations through process and system development and improvements. WHY JOIN OUR TEAM: Job Stability Respectful Workplace Safety is our top priority Company Paid Benefits: Core Benefit Plan (Health, Dental, & Vision) - Effective Day 1 of Employment! Optional Buy-Up Plan Heath Spending Account (HSA) Employee Assistance Program (EAP) Disability Insurance 12 Paid STAT Holidays Birthday Paid Day Off Ability to advance your career with a growing company WHAT YOU WILL DO: Lead the BA team to modify and optimize process and systems across Customer Care and Private Sales Ensure issues for all CC and PS processes and systems are satisfactorily resolved (Service Support & IT) Leverage existing systems to their fullest, automating and simplifying processes Lead Lean initiatives to drive efficiencies in departmental and organizational processes Participate or Lead projects implementing new or enhanced systems or processes Recommend and implement new systems as the business needs demand Responsible to ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting. Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs. Other duties assigned WHAT YOU NEED TO BE SUCCESSFUL: Educational background in Business Analysis, Project Management, and/or Lean Green Belt 5 years leading cross functional teams/projects related to processes and systems Excellent communication Self-starter Organized Process oriented *Travel up to 10% may be required across Canada and the US* Salary Range: $90,000 - $110, 000 OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.comand www.nfi.parts.