Business/System Analyst (Customer Data & Core Banking Operations)

About the Role The OPS Tech Customer Data stream is expanding its work across customer data, compliance, and core banking operations. We are looking for additional analytical capacity to support delivery, strengthen operational processes, and help ensure that new solutions are reliable, compliant, and scalable. The role focuses on customer data and operational flows around an individual client across multiple systems, including master data, KYC/AML processes, card and account operations, transaction handling, and core banking flows. Responsibilities Translate operational and business requirements into structured product specifications: mock-ups, user stories, process flows, and acceptance criteria Work closely with operations teams to understand their day-to-day work and transform it into clear, efficient processes Design operational interfaces and the workflows behind them Ensure that processes meet regulatory requirements and fit into existing customer and operational journeys Connect processes to the underlying systems, assess current integration capabilities, and define required changes Support the migration and extension of existing functionality on the new platform Hand specifications over to development and support testing, release, acceptance, and stakeholder demos Investigate operational issues using logs and system data Requirements 3+ years of experience as a business or system analyst in banking or financial services Hands-on experience designing operational interfaces, complex objects, and workflows Experience working closely with operations teams and embedding new processes into existing journeys Experience designing compliant processes in financial services Understanding of integrations: APIs, queues, and data exchange Experience using logs and data to investigate issues Strong analytical and problem-solving skills Ability to work effectively across business, operations, and technology teams English B2 — you’ll work with international colleagues Relevant experience in at least one of the following areas: Customer/contact management, master-data systems such as CRM or MDM, and KYC/AML processes Core banking operations, including accounts, transactions, and postings; GL/accounting exposure is a plus Nice to have A combination of business and system analysis experience Experience with low-code CRM/BPM platforms such as Creatio, Salesforce, Pega, or similar Experience working with South-East Asia operations teams SQL or BI/DWH experience Understanding of audit trail and audit log requirements Why would it be cool to work with us? What we create Modern banking services for millions of Filipinos Cutting-edge solutions based on global best practices and AI implementation A licensed neobank aiming to become a unicorn and a leading fintech player in the fast-growing Southeast Asian market A business that has raised over $200MM from ADQ, the World Bank Group, and other investors despite a challenging market An environment that allows you to launch new products in 3–4 months A strong foundation for expanding into new markets around the world What we offer A passionate international team spanning the globe Rapid professional growth — merit, and merit only, rules the day Reward for performance and long-term success at Salmon A fast track to international growth A new office in Manila, Philippines Relocation support for eligible candidates Medical insurance, health and wellness benefits A program of events and activities both online and in person