C1 English Travel Advisors (Sabre users only)

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, and customer experience services. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to optimize processes and productivity. The company’s success is rooted in its people-focused culture and commitment to long-term partnerships. Team members join a diverse, growth-oriented environment with opportunities to contribute to impactful global projects.
Role Description This is a full-time, hybrid role for C1 English Travel Advisors (Sabre users only), based in Qesm El Maadi with some flexibility to work from home. Travel Advisors will use the Sabre system to manage flight bookings, ticketing, reissues, and cancellations, while ensuring accurate itineraries and travel arrangements for individual and corporate clients. Daily tasks include handling inbound and outbound customer inquiries, providing travel options and recommendations, resolving issues, and maintaining high customer satisfaction standards. Advisors will communicate with clients in C1-level English via phone, email, and chat, follow company policies and procedures, and document all interactions and transactions in the designated systems. The role also involves coordinating with internal teams and travel partners to ensure smooth service delivery and adherence to quality and performance targets.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction focus.
• Excellent Communication skills in English (minimum C1 level), both spoken and written.
• Proficiency in Travel Arrangements, including booking, ticketing, and itinerary management.
• Experience in a Travel Agency or similar travel industry environment, preferably using Sabre.
• Proven ability to work in a hybrid setup based in Qesm El Maadi, with effective time management and reliability.
• Attention to detail, problem-solving skills, and the ability to work under pressure and meet performance targets.
• Willingness to work shifts, weekends, or holidays as required by business needs.
• Previous experience in customer support or call center roles and knowledge of other GDS tools is an advantage.