Job Title: Call Audit / Quality Analyst

Company: QHT Clinic

Job Type: Full-Time

Work Mode: Remote

Experience: 6 months to 1 year in Call Auditing / Quality Analysis

Work Schedule

9-hour shift
6 working days per week

Job Responsibilities

Audit recorded inbound and outbound calls for quality, accuracy, and compliance
Evaluate communication skills, call flow, and adherence to SOPs
Provide constructive feedback to calling teams for performance improvement
Maintain audit reports and quality documentation
Identify gaps, trends, and areas for process improvement
Ensure high standards of patient experience and service quality

Requirements

Personal laptop is mandatory
Quiet and dedicated workspace at home
Strong listening, analytical, and communication skills
Attention to detail and ability to meet deadlines
Basic knowledge of call quality parameters and reporting tools
Healthcare or clinic background is a plus

Preferred Skills

Experience in healthcare, clinics, or service-based industries
Familiarity with QA scorecards and call monitoring tools

Skills: communication skills,skills,audit reports,communication,clinic,auditing,call flow,healthcare,basic

Call Audit / Quality Analyst

Call Audit / Quality Analyst

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