Call Center Manager at Translation Agency of Canada

Location: Remote

Translation Agency of Canada has been assisting clients across Canada and abroad with high-quality document translation services for 5 years. We operate with high volume and speed, maintaining top-tier quality, with thousands of loyal, satisfied clients and new clients through recommendations.

Want to learn and grow with us? Become the voice of our company?

We are seeking a bilingual individual (English and French) for client phone communication via IP telephony. Email remains the primary client contact method, but some clients prefer phone inquiries or status updates.

• Energy: Ability to work and think quickly without procrastination.
• Time Management: Effective planning for high productivity in work and life.
• Communication & Initiative: Our team collaborates on ideas and innovations.
• Financial Literacy: Strong financial habits correlate with effective company metrics.
• Active Lifestyle: A healthy body, healthy mind.
• Love of Learning: We offer a library of free business e-books.
• Fluent spoken and written English and French.
• English level of C1 or higher.
• Strong oral communication, clear speech, and absence of filler words.
• Ability to establish rapport with clients, ask questions, and listen actively.
• Customer-focused, tech-savvy, and capable of multitasking with accurate data entry.
• Proficient with Microsoft Word, Excel, Google Sheets, WhatsApp, and Telegram.
• Knowledge of Ukrainian or Spanish is a plus.
• Own a computer with sufficient processing power for browser and messaging tabs.
• Quiet workspace with a stable, high-speed internet connection.
• Telephone headset with noise cancellation (may be provided).
• Answer incoming calls from new and existing clients.
• Make outbound calls to inform clients and follow up on missed calls.
• Record and retrieve client information in our CRM system.
• Build trust with clients and identify their needs, interests, and expectations.
• Monthly salary paid without delays.
• Start Date: Immediate.
• One-month probation period with full pay and exam upon completion.
• Training with top managers.
• Optional weekend shifts.
• Competitive salary and commission structure.
• Opportunities for professional growth and development.
• Involvement in diverse projects with international clients.
• A collaborative and supportive team environment.
  
  

If you are passionate about sales and ready to help clients connect through language, we would love to hear from you!

• Submit a well-structured resume that highlights your relevant experience.
• Proof of English proficiency (B2 level or higher).
• Non-native French speakers: C1 or higher certification required.
• Include your interest in this role, why you’re a fit, and your salary expectations in your application.
• Submit links to the test tasks described below.
  
  

Recording Test Task: Make two one-minute videos. In one video, speak in French; in the other, in English. Imagine helping a client unsure of language requirements and pricing for document translation. Explain how you’d guide them and showcase your client-centric approach. Upload the recordings to a cloud service like Google Drive, Dropbox, or YouTube and provide open-access links.Add filesAdd more files